OO-TUC 767-300ER delayed

Vinnie-Winnie · Post by **Vinnie-Winnie** » 05 Dec 2005, 22:53

EBAW_flyer wrote: Pax were (again) very rude and the lady from jetair came back with tears in her eyes.

No way! That is just plane wrong! If it had been me would haver probably stayed quiet! And if i had had the guts would have even defended her or even better cuddle her knowing that I had plenty of time anyway!

Time to introduce some rules against bad behaviour!

TUB023 · Post by **TUB023** » 05 Dec 2005, 23:26

again problems for the cookie

Boeing767copilot · Post by **Boeing767copilot** » 06 Dec 2005, 10:01

scheduled 07h00 has just been changed into delayed 14h30

LX-LGX · Post by **LX-LGX** » 06 Dec 2005, 10:02

the departure will be live on VTM, I guess...

flywim · Post by **flywim** » 06 Dec 2005, 11:22

If it ever will leave Brussels??????

LX-LGX · Post by **LX-LGX** » 06 Dec 2005, 18:02

well folks,

the plane finally took off at 15h40 !

regi · Post by **regi** » 06 Dec 2005, 18:38

very sad indeed.
imagine, there goes your holiday.
airport staff has to take the load. The managers are gone out of touch. It is time that they take the cost to lodge the passengers off the bonus of the people who decide to use this airplane.

EBAW_flyer · Post by **EBAW_flyer** » 06 Dec 2005, 18:48

I am working at the airport and i already have been in such
situations; it's far from pleasant, that i can assure you!!!!

Where do you work (company/task)?

Konus · Post by **Konus** » 06 Dec 2005, 19:18

Flywim,

Your experience goes back to 14 aug 2004 when VLM Airlines and Titan Airways were the helping hands of Thomas Cook Airlines

Konus

Skystef · Post by **Skystef** » 06 Dec 2005, 20:32

LX-LGX wrote:well folks,

the plane finally took off at 15h40 !

Btw OO-TUC never left on Dec 6, it was CS-TLO.

Brgrds S

Flying-Belgian · Post by **Flying-Belgian** » 06 Dec 2005, 20:43

Skystef wrote:
LX-LGX wrote:well folks,

the plane finally took off at 15h40 !
Btw OO-TUC never left on Dec 6, it was CS-TLO.

Brgrds S

No doubt Mr Brackx will get the "cost saving measure" award of the year when he acquired OO-STUC at a "reasonable" price !

Just very sad for the poor clients and the crew and ground staff who have to face customers and give explanations for this s***.

FB.

Schep · Post by **Schep** » 07 Dec 2005, 09:23

As a good travel agent we have definitely decided to sell Thomas Cook iso Jetair on the long haul destinations. Martinair is clearly offering a better service and a on time schedule...

Stop playing with the customers....

8)

SCHEP

flywim · Post by **flywim** » 07 Dec 2005, 10:02

to EBAW_flyer: I used to work for GlobeGround, but now
since 1 year for Aviapartner

to Konus: Thanks for the info!!!! I couldn't remember the
name of that company Titan Airways. And the date
i deliberately forgot, as I don' t want to think again
at that day!!!

greets

Post by **sn26567** » 07 Dec 2005, 11:41

flywim wrote:Two years ago I had the same situation with an FQ A320 to Reus,
plane had engine troubles and after a 5 hour delay, flight was
cancelled!! I had to transfer all 180 pax on other flights:
* some 25 pax on the TUB flight to Reus
* 50pax on a chartered F50 of VLM
* some 65 pax on the VY flight to BCN with bustransfer to REU
* the remaining 40 pax on a chartered ERJ-145 of a British Company
(don't know anymore which one)
I had to make decisions which pax on which flight, not easy!!!!
When I got home after a 14 hour day of work (04h00-18h00),
I was pissed off and couldn't stand any noise!!

On the one hand I understand those pax, because such news is not
very pleasant to hear, certainly not when you save the money for
vacation and suddenly you loose one day, but as you said, the staff
can't help it, it's not our fault that a plane goes technical !!
But the ground staff is already the first one where pax can react to, and
blown some steam off;
I guess that's part of our job

Thanks for interesting report of your personal experience and congratulations for your handling of a difficult situation.
People who cannot cope with emergencies should not be in contact with the public.

zwark · Post by **zwark** » 07 Dec 2005, 12:31

TUB8371 Scheduled 11:25 is still on biac.be with no further info...

Will OO-TUC do the job, or are they waiting for CS-TLO to return (delayed 16:05) or do they have to find a second replacement a/c...

Poor pax, and also poor crew and ground-staff

Jean · Post by **Jean** » 07 Dec 2005, 13:17

TUI is playing with the lifes of pax, this is a disgrace!

Post by **sn26567** » 07 Dec 2005, 13:35

Jean wrote:TUI is playing with the lifes of pax, this is a disgrace!

How can you say that? I think instead that they are playing it safe, grounding an aircraft for technical reasons is indeed a safety measure that will save the lives of passengers.

Air2D2 · Post by **Air2D2** » 07 Dec 2005, 14:21

sn26567 wrote:
Jean wrote:TUI is playing with the lifes of pax, this is a disgrace!

How can you say that? I think instead that they are playing it safe, grounding an aircraft for technical reasons is indeed a safety measure that will save the lives of passengers.

I agree with André. A couple of months ago, there was a lot of fuss about airlines taking risks with safety and taking off even with minor or major technical problems. Now, what happened was very annoying for the passengers indeed, but proves on the other hand that no risks are taken for the passengers and that problems are solved before take-off. Ask the passengers what they would prefer...

Let's be careful with such quotes. Belgian Newspaper Laatste Nieuws today :
(quote) "Fernand Van Hoorick (with picture) : Jetair zet mensenlevens op het spel met dat oude wrak" (unquote)
(Jetair plays with the lives of people with this old wreck).
First impression for the readers is that this FVH is an aviation specialist. But when reading the article, it happens to be one of the (comprehensively) frustrated passengers. OK, I understand he reacts emotionally, but does he also react with knowledge of facts ?

Flying-Belgian · Post by **Flying-Belgian** » 07 Dec 2005, 15:58

OK, but tour-operators like JetAir are usually the very first to demand the money at the time (or almost) of the booking. Such holdays are also the least flexible packages iso of self-booking for example.

At this sight, all the customers can expect is an impeccable execution of their order/booking.
- A safe/reliable/punctual and comfortable transportation.
- Hotels and other included services as described in the brochure.

It's time for companies like TUI to stop taking people for poor paying idiots.
This bad publicity (even if sometimes exagerated) is well desrved for the image of TUI.

Just my opinion.

FB.

TUB023 · Post by **TUB023** » 07 Dec 2005, 19:11

so anymore news? i think tui better get's rid of that 767-300 and buy's a more reliable one. let's not choose Varig this time jetair? :p