longwings wrote: 20 Sep 2025, 04:26
oldblueeyes wrote: 18 Sep 2025, 20:03At the end of the day the financials matter. And not every potential client is one you really want to have as a company.
At the end of the day, this topic pops up regularly and every post will fall in one of three camps:
- cancellations are too frequent, passengers will leave in droves because the airline is too unreliable
- cancellations are in line with other carriers
- Brussels Airlines is a small airline, passengers need to adapt and remember that smaller airlines proportionally have a higher cancellation rate and need to be patient
The last camp makes no sense. Passengers aren't going to change how they feel about a delay depending on what brand is on the fuselage.
So it all comes to numbers, and we never see them... because the people who have access to precise statistics wouldn't disclose them, they'd get found out and fired.
What I can see on my end is, Brussels Airlines, KLM, and British Airways have the same rate of system-wide cancellation. Air France's rate is half theirs.
Because on this forum you have both customers and you have aviation worker and the perception is not the same from the both sides, it's not a surprise.
Aviation is one of the most Regulated Industries in the world. It's hard to explain what there are behind the scenes (
https://asq.org/quality-progress/articl ... bc6dbcefd9). A small detail for non aviation worker means lots of work for an aviation worker. Some rules that can be disrupting for passengers were created after crash or attack and it has improved the safety. But the pax can't see it, because it's the behind the scenes.
Just an example that i see everyday. Most of the time boarding closes 20 mins before the departure and pax don't understand why they are denied to board, while the plane is still connected to the terminal.
It's because you have to check if the number of pax on board is right, if there are missing pax you have to make a baggage search in the hold**. Then the load master has to finalize the load sheet and you have paperwork to sign. All these tasks can take time and if you have miss the slot you can have a huge delay depending the traffic at this time. And if the flight leaves with a huge delay some people on board will miss their connections at the arrival. And some pax on board will be angry against the airline due to the missing connection. This is the domino effects=
https://www.buddhaair.com/blog/reasons- ... ate-closes
** Till the Air Indian 182 bombing in 1985 (
https://en.wikipedia.org/wiki/Air_India_Flight_182), the baggage recognition was not mandatory and thus a pax was able to check his bag without to fly after and his bag was not off loaded.
Of course some airlines have internal pbs (and yes it's probably the case for SN during some periods), but you have also many Regulations, Laws, Procedures which are there to avoid to an airline to cheat. Passengers have be able to fly safely. And when an airline starts to cheat (normalization towards deviance (
https://flightsafety.org/asw-article/no ... -deviance/), James Reason's Swiss Cheese Model (
https://skybrary.aero/articles/james-reason-hf-model) ) , the consequences are dramatic
Rwanda Aviation News (Drones, Air Force, Civil Aviation, Space, Air Balloon): https://www.facebook.com/RwandAn-Flyer-153177931456873