Yesterday, I picked up a story about Brent, a 24-year-old that traveled with his parents on Aer Lingus from Denver back to Belgium. Meanwhile, I have spoken with him, he claims that while he entered a contest for an upgrade, which he didn't "win", he was later never explicitly asked for the upgrade. At Denver Airport, he found out that they were upgraded to business class, but automatically charged €3505 on the credit card. At the gate, the ground staff acknowledged the error, and downgraded them back to economy.
I understand the possibility that the family actually clicked on a button for the upgrade, but were not aware of it. At the gate, the ground staff placed them in economy, that could be a voluntary downgrade, where you waive all expenses made flying business class. I could understand that Aer Lingus doesn't want to pay back the amount if the family actually enjoyed the business class flight, but no.
I reached out to Aer LIngus for an explanation, to date, I haven't received a reply and I find this attitude disturbing.
Read the full story here: https://www.aviation24.be/airlines/inte ... us-flight/
Any comments on this story ?
(Un)voluntary upgrade/downgrade on Aer Lingus flight, three passengers charged over €3000
Re: (Un)voluntary upgrade/downgrade on Aer Lingus flight, three passengers charged over €3000
You find it disturbing Aer Lingus didn’t reply to you within seconds after you asked them for an explanation? The data protection rules probably don’t even allow them to reply to you.
There’s obviously more to this story than what meets the eye!
Internal investigation is certainly ongoing, let’s wait for the airline’s version before getting upset, no?
Re: (Un)voluntary upgrade/downgrade on Aer Lingus flight, three passengers charged over €3000
I got a reply from Aer Lingus:
Aer Lingus stated that they have clarified their “Upgrade Yourself” policy to the Verheyen family. The airline claims that the family initially submitted bids for an upgrade, which were later confirmed via email, and that these offers remained valid unless cancelled. Aer Lingus also emphasized that once an upgrade offer is accepted, the terms of the policy do not allow for refunds if the customers choose not to travel in the upgraded cabin. The airline encourages customers to review the full terms and conditions available on their website for more information.
Aer Lingus stated that they have clarified their “Upgrade Yourself” policy to the Verheyen family. The airline claims that the family initially submitted bids for an upgrade, which were later confirmed via email, and that these offers remained valid unless cancelled. Aer Lingus also emphasized that once an upgrade offer is accepted, the terms of the policy do not allow for refunds if the customers choose not to travel in the upgraded cabin. The airline encourages customers to review the full terms and conditions available on their website for more information.