TUI Airline in 2024

[Passenger]

PH-TFL (787-8) now technical at BRU since Friday. Hence TB-351 Brussels-Cancun, ETD Friday 13h40, delayed to today 13h35.
https://www.flightradar24.com/data/flights/tb351

Some passengers report that assistance at the airport, and once again communication to them, was poor. Source: article HLN, behind their paywall:
https://www.hln.be/zaventem/we-moesten- ... ~a33584a1/

[rwandan-flyer]

Interesting to see that this airline seems to have many pbs each months, but few people on this forum make comments about this.

When SN cancels a flight to Nairobi or New York, you have 10 comments (SN s***cks, bad airline, poor managements, staff always on strike, Lufhtansa doesn't care about SN,..).

But when TUI in less 7 days had lots of troubles with their B787, Embraer E295 and B737-800, only 2 or 3 comments, while TUI Be is member of TUI Group the largest leisure, travel and tourism company in the world

[sn26567]

Interesting to see that this airline seems to have many pbs each months, but few people on this forum make comments about this.

When SN cancels a flight to Nairobi or New York, you have 10 comments (SN s***cks, bad airline, poor managements, staff always on strike, Lufhtansa doesn't care about SN,..).

But when TUI in less 7 days had lots of troubles with their B787, Embraer E295 and B737-800, only 2 or 3 comments, while TUI Be is member of TUI Group the largest leisure, travel and tourism company in the world

There is more than a forum on this website. Often, TUI problems are mentioned in a full article on the homepage.

[Passenger]

PH-TFL (787-8) now technical at BRU since Friday. Hence TB-351 Brussels-Cancun, ETD Friday 13h40, delayed to today 13h35.
https://www.flightradar24.com/data/flights/tb351

Some passengers report that assistance at the airport, and once again communication to them, was poor. Source: article HLN, behind their paywall:
https://www.hln.be/zaventem/we-moesten- ... ~a33584a1/

PH-TFL took off from Brussels to Cancun around 15h local, but with flight number TB-161 and not yesterday's TB-352.
https://www.flightradar24.com/data/airc ... l#365a4aa0

[Passenger]

PH-TFL (787-8) now technical at BRU since Friday. Hence TB-351 Brussels-Cancun, ETD Friday 13h40, delayed to today 13h35.
https://www.flightradar24.com/data/flights/tb351

Some passengers report that assistance at the airport, and once again communication to them, was poor. Source: article HLN, behind their paywall:
https://www.hln.be/zaventem/we-moesten- ... ~a33584a1/

PH-TFL took off from Brussels to Cancun around 15h local, but with flight number TB-161 and not yesterday's TB-352.
https://www.flightradar24.com/data/airc ... l#365a4aa0

It seems that yesterday's TB-351 is on her way to Cancun with EuroAtlantic Airways B777-200ER reg CS-TSW, which flew in from Lisbon this morning. Flight number then has changed into TB-361:
https://www.flightradar24.com/data/aircraft/cs-tsw

The stranded PH-TFL 787-8 is now doing the scheduled flight TB-161 to Punta Cana:
https://www.aviation24.be/airlines/tui- ... nd-malaga/

[rwandan-flyer]

Interesting to see that this airline seems to have many pbs each months, but few people on this forum make comments about this.

When SN cancels a flight to Nairobi or New York, you have 10 comments (SN s***cks, bad airline, poor managements, staff always on strike, Lufhtansa doesn't care about SN,..).

But when TUI in less 7 days had lots of troubles with their B787, Embraer E295 and B737-800, only 2 or 3 comments, while TUI Be is member of TUI Group the largest leisure, travel and tourism company in the world

There is more than a forum on this website. Often, TUI problems are mentioned in a full article on the homepage.

It's not about your articles with a good coverage about the aviation in all parts of the world . It's about conversations on this forum. Of course no one is forced to comment all infos, but i m quite surprised about the fact that not many people comment troubles at TUI Belgium.

[sn26567]

It's not about your articles with a good coverage about the aviation in all parts of the world . It's about conversations on this forum. Of course, no one is forced to comment all infos, but i m quite surprised about the fact that not many people comment on troubles at TUI Belgium.

Then, let me make a couple of comments on TUI.

1. One month ago, I was booked on a TUIfly Belgium flight to Naples. The plane departed on time from the gate, reached runway 25R, started to accelerate and then suddenly decelerated and returned to a remote position close to TUI Tech. A technician climbed on board and did some work in the cockpit. The engines were re-ignited and then stopped again. Afer three hours on board (and a serving of fresh water), the plane was evacuated, we got a €20 voucher for a meal in one of the airport restaurants and a new departure on a different plane, six hours after schedule. Upon return, I filled out an EU261/2004 compensation form on the TUI website, which resulted in the payment of €250 by TUI on my bank account approximately two weeks after the event. Thus good handling of the issues.

2. Right now, all three TUIfly Belgium E195 E2s are grounded. Other planes (A320s and B737s) are operating the flights, but out of Brussels. Buses are organised between ANR and BRU for the passengers, which have been advised of the situation by e-mail. A rather good handling of the issues, in expectation of spare parts from Embraer.

3. The B787 flight to Cancun, delayed by 24 hours due to tech problems, is a little more difficult, but again, TUI people are working day and night to find a replacement aircraft during the peak of the summer holidays and manage to get solutions in place.No doubt that the passengers will get a suitable compensation for the lost day of their holidays.

This being said, I think that TUIfly Belgium is more prone to technical problems than other airlines, and I cannot explain it, other than the fact they are essentially flying with Boeing aircraft, which a recent study showed more subject to such incidents.

[Lux_avi]

This being said, I think that TUIfly Belgium is more prone to technical problems than other airlines, and I cannot explain it, other than the fact they are essentially flying with Boeing aircraft, which a recent study showed more subject to such incidents.

Which "study" are you talking about?

[Passenger]

Then, let me make a couple of comments on TUI.

1. One month ago, I was booked on a TUIfly Belgium flight to Naples. The plane departed on time from the gate, reached runway 25R, started to accelerate and then suddenly decelerated and returned to a remote position close to TUI Tech. A technician climbed on board and did some work in the cockpit. The engines were re-ignited and then stopped again. Afer three hours on board (and a serving of fresh water), the plane was evacuated, we got a €20 voucher for a meal in one of the airport restaurants and a new departure on a different plane, six hours after schedule. Upon return, I filled out an EU261/2004 compensation form on the TUI website, which resulted in the payment of €250 by TUI on my bank account approximately two weeks after the event. Thus good handling of the issues.

2. Right now, all three TUIfly Belgium E195 E2s are grounded. Other planes (A320s and B737s) are operating the flights, but out of Brussels. Buses are organised between ANR and BRU for the passengers, which have been advised of the situation by e-mail. A rather good handling of the issues, in expectation of spare parts from Embraer.

3. The B787 flight to Cancun, delayed by 24 hours due to tech problems, is a little more difficult, but again, TUI people are working day and night to find a replacement aircraft during the peak of the summer holidays and manage to get solutions in place.No doubt that the passengers will get a suitable compensation for the lost day of their holidays.

This being said, I think that TUIfly Belgium is more prone to technical problems than other airlines, and I cannot explain it, other than the fact they are essentially flying with Boeing aircraft, which a recent study showed more subject to such incidents.

Agree with almost everything. Except the above "passengers have been advised of the situation by e-mail".

Three different Flemish news sources all report that passengers complain about the lack of information from TUI. Delays, flight changes from ANR to BRU, cancellations: too many people say TUI fails to communicate. And when communication is ponly done by mail, I agree with them. Many people don't read their mails 24/7 during their holiday. I understand it's not possible to call them, but a SMS is an easy and direct contact.

HLN and VTM: "Het is pure chaos vanuit TUI, want we krijgen helemaal geen informatie" (chaos at TUI, we don't get information at all)
https://www.hln.be/zaventem/tui-vlucht- ... ~a2aefac1/

Gazet van Antwerpen and ATV Antwerpse Televisie: "Nee, we wisten niet dat we vanuit Brussel zouden vertrekken, we komen dat net te weten" (no, we didn't know that we would take off from Brussels Airport, we have just found out)
https://www.gva.be/cnt/dmf20240727_96331157

VRT tv: "De gedupeerde passagiers die vanavond toekwamen op Brussels Airport, waren moe en boos. Moe, omdat velen van hen niet of amper hadden geslapen op de luchthaven van Palermo, en boos wegens het gebrek aan informatie" (passengers who have just arrived at BRU are tired and angry. Tired because many of them had stay at Palermo Airport during the night, angry because of the lack of information)
https://www.vrt.be/vrtnws/nl/2024/07/20 ... uchthaven/

[fcw]

I think that TUIfly Belgium is more prone to technical problems than other airlines, and I cannot explain it, other than the fact they are essentially flying with Boeing aircraft, which a recent study showed more subject to such incidents.

You report issues on five aircraft of which three are Embraers and your conclusion is: ‘it’s a Boeing problem’, seriously?

[Boeing767copilot]

Several sources expect TUIfly to stop its entire flight operation in ANR until October.

Curious if this is correct.

[Balancedtruth]

I have worked on many pax assistance cases. Not at TUI by the way. I feel the need to correct some messages and defend airlines (in general). First of all, most likely TUI DOES NOT have acces to all passenger information. Travel agents very often give their own contact details in a booking file or a PNR as they dont want to share info about their clients with TUI. Only from pax who directly booked by the airline, the airline or touroperator has all the details. Result: it is very difficult to contact all pax booked on a flight and travel agents often cant be reached outside office hours. I really wish you all good luck when you have to contact all pax of a cancelled flight. Second remark: in almost all flight disruption cases, pax complain about ‘we are not getting information’. Let me reply to this. Technical repairs are not an exact science. So often an airline cant say a pax the new time of departure as maintenance work timings are not easy to forecast. Thats why they delay flights and cant keep the new timing as the aircraft cant be dispatched yet. Pax dont like this and complain that they dont get the info they want. Another issue: handling agents. In airports outside their homebase, airlines fully rely on the work of handling agents. Staff of the handling agent are nowadays the only ones who have airside access to pax. Forget it that handling agents abroad have staff just staying standby for in case of a flight disruption. They have - now that there is worldwide staff shortage - tight staff schedules. So as an airline you completely rely on the available staff resources of the handling agent. Handling is at European airports regulated by law. So you have as an airline no other option than to work with the handling company who has an operating license at the airport. If you like it or not, if they are very professional or not, lack of staff or not... Other issue: since Covid airlines have huge issues with spare parts stock. As a result, a minor technical problem can trigger delays of days if not weeks… good luck to find replacement aircraft in high summer season. So please take all these elements in consideration when you judge the airline reaction to flight disruption. Ah and a last thing: media will only interview or quote pax who complain. Thats todays newsbeat. A pax complaing is in summertime fitting in the newsbeat, a pax not complaining is not…

[rwandan-flyer]

It's not about your articles with a good coverage about the aviation in all parts of the world . It's about conversations on this forum. Of course, no one is forced to comment all infos, but i m quite surprised about the fact that not many people comment on troubles at TUI Belgium.

Then, let me make a couple of comments on TUI.

1. One month ago, I was booked on a TUIfly Belgium flight to Naples. The plane departed on time from the gate, reached runway 25R, started to accelerate and then suddenly decelerated and returned to a remote position close to TUI Tech. A technician climbed on board and did some work in the cockpit. The engines were re-ignited and then stopped again. Afer three hours on board (and a serving of fresh water), the plane was evacuated, we got a €20 voucher for a meal in one of the airport restaurants and a new departure on a different plane, six hours after schedule. Upon return, I filled out an EU261/2004 compensation form on the TUI website, which resulted in the payment of €250 by TUI on my bank account approximately two weeks after the event. Thus good handling of the issues.

2. Right now, all three TUIfly Belgium E195 E2s are grounded. Other planes (A320s and B737s) are operating the flights, but out of Brussels. Buses are organised between ANR and BRU for the passengers, which have been advised of the situation by e-mail. A rather good handling of the issues, in expectation of spare parts from Embraer.

3. The B787 flight to Cancun, delayed by 24 hours due to tech problems, is a little more difficult, but again, TUI people are working day and night to find a replacement aircraft during the peak of the summer holidays and manage to get solutions in place.No doubt that the passengers will get a suitable compensation for the lost day of their holidays.

This being said, I think that TUIfly Belgium is more prone to technical problems than other airlines, and I cannot explain it, other than the fact they are essentially flying with Boeing aircraft, which a recent study showed more subject to such incidents.

Again i don't talk about the reports that you make, but the comments about these incident from members. There only Passenger is making update on the forum, while for a delayed of delevery of SN aircraft or a flight cancelation, you can have 10 comments or more.

Cancelation of Nairobi flight in last month : viewtopic.php?t=80548&start=440

Hundreds passengers stucked in Italy for 45 hours, 2 comments : no worry it's not TUI fault (viewtopic.php?t=80549&start=20)

Same thing happened with SN, i guess many people wouldn't hesitate to say tha SN is a failed airline,......Look when an A330 which was operating a flight from Dakar to Brussels was diverted to Madrid. Some members were almost to insult the SN staff viewtopic.php?t=42627&hilit=madrid&star ... sf=msgonly

The E2 troubles are not TUI fault in deed, but when SN adds an aircraft with a delay, some people criticizes the SN management, while it's not probably the SN fault

[sn26567]

This being said, I think that TUIfly Belgium is more prone to technical problems than other airlines, and I cannot explain it, other than the fact they are essentially flying with Boeing aircraft, which a recent study showed more subject to such incidents.

Which "study" are you talking about?

https://fr.statista.com/statistiques/14 ... ng-airbus/

[Lux_avi]

This being said, I think that TUIfly Belgium is more prone to technical problems than other airlines, and I cannot explain it, other than the fact they are essentially flying with Boeing aircraft, which a recent study showed more subject to such incidents.

Which "study" are you talking about?

https://fr.statista.com/statistiques/14 ... ng-airbus/

[nathan_06]

Why is the b787 oo-jdl from TUI BE flying for TUI NL and the b 787 ph-tfl from TUI NL flying for TUI BE

[longwings]

Why is the b787 oo-jdl from TUI BE flying for TUI NL and the b 787 ph-tfl from TUI NL flying for TUI BE

Short answer is that TUI Belgium and Nederlands share the long-haul fleet as needed. Also I *think* the sole 787 registered in Belgium is to move to the Netherlands register eventually.

[Lux_avi]

Why is the b787 oo-jdl from TUI BE flying for TUI NL and the b 787 ph-tfl from TUI NL flying for TUI BE

Same thing with the 737 fleet. TUI BE & TUI NL are basically "one" airline now, although still using two separate AOC's.

[Passenger]

Till 6th October, all TUI flights to/from Antwerp Airport are moved to Brussels Airport:

[jan_olieslagers]

Several sources expect TUIfly to stop its entire flight operation in ANR until October.
Curious if this is correct.

Confirmed in state media: https://www.vrt.be/vrtnws/nl/2024/07/29 ... entem-tot/
It is however not entirely correct to state that the runway at EBAW/ANR is too short for B737s: SABENA operated the type on an ANR-LHR service. It was a near thing, though, at one time I had a couple of beers with the poor chap who had to do the weight&balance calculations and they gave him a hard time. They could never fly with a full passenger load.

So that, while operating a B737 is not technically impossible, it may well be economically unfeasible for an operator like TUI, whose tight business model must depend on good occupation. Or so I imagine.

Besides, there may be differences between the various versions of B737, the type SABENA operated must have been smaller and thus lighter than those of TUI.