Very friendly SN-feedback
- Sabena_690
- Posts: 3378
- Joined: 20 Sep 2002, 00:00
Very friendly SN-feedback
Hi all,
In the eyes of the passengers of every airline, friendliness of the staff is very very important to build up a good reputation.
This afternoon, I sent an email to the webmaster of SN Brussels Airlines to highlight that there was a small 'problem' with the website: the 'Express Booking Engine' (the one you can use while browsing through other pages) wasn't updated to the new one yet.
Within 2 hours, I got an extremely friendly mail back with the message that they indeed hadn't changed it, and that they now had removed it from the website because it was a rest of the old booking engine.
The person who handled this was Maarten Rotthier.
This is how all airline emloyees should have to be!
Regards
Frederic
In the eyes of the passengers of every airline, friendliness of the staff is very very important to build up a good reputation.
This afternoon, I sent an email to the webmaster of SN Brussels Airlines to highlight that there was a small 'problem' with the website: the 'Express Booking Engine' (the one you can use while browsing through other pages) wasn't updated to the new one yet.
Within 2 hours, I got an extremely friendly mail back with the message that they indeed hadn't changed it, and that they now had removed it from the website because it was a rest of the old booking engine.
The person who handled this was Maarten Rotthier.
This is how all airline emloyees should have to be!
Regards
Frederic
Thx Frederic. And no, I didn't know you were a luchtzak-admin 8O
I'm just as "passionate about flySN.com" as you are for luchtzak.be :cheers:
Blackhawk, thx for your comment concerning the download page... Didn't realised there was a problem on it... It has now been corrected so you should be able to listen again to our fantastic radio commercials the whole day long :dance:
You can always send me your comments on the SN Brussels Airlines website through email or MSN.
And now, book all on flySN.com!!!! :thumbsup2:
I'm just as "passionate about flySN.com" as you are for luchtzak.be :cheers:
Blackhawk, thx for your comment concerning the download page... Didn't realised there was a problem on it... It has now been corrected so you should be able to listen again to our fantastic radio commercials the whole day long :dance:
You can always send me your comments on the SN Brussels Airlines website through email or MSN.
And now, book all on flySN.com!!!! :thumbsup2:
- Sabena_690
- Posts: 3378
- Joined: 20 Sep 2002, 00:00
Hi Maarten,
Welcome to luchtzak.be!
Out of curiosity: are you a regular user of luchtzak.be? I'm surprised that you found this topic...
Regards
Frederic
Welcome to luchtzak.be!
Out of curiosity: are you a regular user of luchtzak.be? I'm surprised that you found this topic...
Will do so one of these days! As I have a few comments...You can always send me your comments on the SN Brussels Airlines website through email
Regards
Frederic
Brussels Airlines - Flying Your Way
Re: Very friendly SN-feedback
Although I haven't flown with SNBA yet, I have already experienced their friendely and efficient service when I enquired about scale models.Sabena_690 wrote:Hi all,
In the eyes of the passengers of every airline, friendliness of the staff is very very important to build up a good reputation.
This afternoon, I sent an email to the webmaster of SN Brussels Airlines to highlight that there was a small 'problem' with the website: the 'Express Booking Engine' (the one you can use while browsing through other pages) wasn't updated to the new one yet.
Within 2 hours, I got an extremely friendly mail back with the message that they indeed hadn't changed it, and that they now had removed it from the website because it was a rest of the old booking engine.
The person who handled this was Maarten Rotthier.
This is how all airline emloyees should have to be!
Regards
Frederic
quick and efficient answer
warm and friendly welcome @ the SNBA building
Keep up the good work SNBA :thumbsup2:
Regards
BeN
Hi BeN,
In case you shouldn't know yet, you can buy several scale models (Avro & Airbus with SN-livery), SN T-shirts, SN mousepads, SN ballpens, SN blocknotes, SN 'air shapes', etc. at SN Brussels Airlines' premises, near to Brussels Airport (http://www.the-corporate-village.com).
(from Monday to Friday during office hours, payment only with Bancontact, no guarantee that every item is in stock)
My apologies as I don't have exact prices of all these stuff...
In case you shouldn't know yet, you can buy several scale models (Avro & Airbus with SN-livery), SN T-shirts, SN mousepads, SN ballpens, SN blocknotes, SN 'air shapes', etc. at SN Brussels Airlines' premises, near to Brussels Airport (http://www.the-corporate-village.com).
(from Monday to Friday during office hours, payment only with Bancontact, no guarantee that every item is in stock)
My apologies as I don't have exact prices of all these stuff...
Thanks for the info.snwebbie wrote:Hi BeN,
In case you shouldn't know yet, you can buy several scale models (Avro & Airbus with SN-livery), SN T-shirts, SN mousepads, SN ballpens, SN blocknotes, SN 'air shapes', etc. at SN Brussels Airlines' premises, near to Brussels Airport (http://www.the-corporate-village.com).
(from Monday to Friday during office hours, payment only with Bancontact, no guarantee that every item is in stock)
My apologies as I don't have exact prices of all these stuff...
A few weeks before Sobelair's demise, I went to the SNBA headquarters and could buy several SNBA goodies: models, posters, mugs, lanyards etc.
If I remember correctly I discussed this in an earlier thread.
Anyway, the service was GREAT
Regards
BeN
P.S.: Btw, I remember Bart-Luchtzak was looking for a sponsor to buy a 1/100 SNBA Airbus A.330-300
- Sabena_690
- Posts: 3378
- Joined: 20 Sep 2002, 00:00
SNWebbie, Welcome to Luchzak from me as well.snwebbie wrote:In case you shouldn't know yet, you can buy several scale models (Avro & Airbus with SN-livery), SN T-shirts, SN mousepads, SN ballpens, SN blocknotes, SN 'air shapes', etc. at SN Brussels Airlines' premises, near to Brussels Airport (http://www.the-corporate-village.com).
(from Monday to Friday during office hours, payment only with Bancontact, no guarantee that every item is in stock)
It would be great if those items were on sale at the airport itself. The traffic there is much larger than at the Corporate Village. I go to the airport several times a month, but I still have to go to SN headquarters.
André
ex Sabena #26567
ex Sabena #26567
- Comet
- Posts: 6481
- Joined: 05 Jul 2003, 00:00
- Location: Scarborough, North Yorkshire, England
- Contact:
I too would like to see those SNBA souvenirs on sale in the airport terminal! Living in England I don't get chance to buy anything like that, and when I go on shopping trips to Belgium it is for beer (like I am going to buy some Palm Dobbel later in the year because the stupid gits at our "beer shop" don't know the difference between Dobbel and Speciale ).
There were some nice Sabena and SNBA models on sale in Manchester, it would be nice to see them in Brussels as well. Antwerp Airport sells VLM souvenirs after all.
There were some nice Sabena and SNBA models on sale in Manchester, it would be nice to see them in Brussels as well. Antwerp Airport sells VLM souvenirs after all.
Sabena and Sobelair - gone but never forgotten.
Louise
Louise
You can always send your request for these things to info@flySN.com, it's the email address of SN Brussels Airlines' Customer Care.
They are not only their to handle claims, but suggestions or positive feedback is also welcome at their address.
I suggest you all now send an email to them asking if the SN gadgets could be sold at the airport
They are not only their to handle claims, but suggestions or positive feedback is also welcome at their address.
I suggest you all now send an email to them asking if the SN gadgets could be sold at the airport
That sounds a perfect idea to me too.snwebbie wrote:You can always send your request for these things to info@flySN.com, it's the email address of SN Brussels Airlines' Customer Care.
They are not only their to handle claims, but suggestions or positive feedback is also welcome at their address.
I suggest you all now send an email to them asking if the SN gadgets could be sold at the airport
We could also ask them to sell the DVD they got produced for the "Open doors"...
Regards
BeN
Maybe SNBA can strike a deal with our dear member Eurocontrol (Tony). If i'm not mistaking he will open a shop in the airport soon that sells many aviation related things! Would be nice if due to Luchtzak, SN and Tony would get connected (Maybe Luchtzak can even ask for a percentage for being the broker (the one that brings parties together 8) ?) Hehe. I'm sure that it would prove to be a fruitfull cooperation! I hope that Eurocontrol likes the idea!It would be great if those items were on sale at the airport itself.
Greets,
Pieter
Ahh, I also made a DVD movie of 25' of the Open House day, but nobody saw it yet :shutup:
For your pleasure, I have uploaded a little videofile at http://66.246.91.156/openhouse.zip (download = 2,2MB)
For your pleasure, I have uploaded a little videofile at http://66.246.91.156/openhouse.zip (download = 2,2MB)