Thanks for detailed report and answers to my questions.
Quite an experience!
Ryanair emergency landing at Charleroi
Moderator: Latest news team
Good to see Ryanair employees can handle such a situation on the way it should be, by the book. After support is not quite good as you already explained but I am happy to hear everything ended in a safe way, a lot of strength to come over this experience and try to fly again as soon as possible to feel comfortable again in a plane!
Greetz,
Erwin
Greetz,
Erwin
A Whole Different Animal
Hey Erwin, I am doing good, still working for Securair and having a great time. Start a new course tomorrow and received the results from my last test ( Law ) a few days ago, I passed with 86 %, not bad !!! 8) .
Anyway, I waited long before posting something about this subject, just because to many people expected something from me. But now that this topic is about to close and disappear I think I can
I am going to Gerona in a few weeks to rest after the training course I am starting tomorrow. Just for a few day, flying !!! Ryanair of course, ha ha..... Cheap as chips, you pay peanuts you get monkeys
Anyway, I waited long before posting something about this subject, just because to many people expected something from me. But now that this topic is about to close and disappear I think I can
I am going to Gerona in a few weeks to rest after the training course I am starting tomorrow. Just for a few day, flying !!! Ryanair of course, ha ha..... Cheap as chips, you pay peanuts you get monkeys
Just a short reaction to the two messages of BobClaes.
It seems that these messages imply that a passenger of Ryanair should not complaint too much, because the ticket was cheap.
I think that safety is not for sale. A passenger of any airliner must be able to expect that the safety standards are met. Safety includes correct handling of a safety incident as well. And in my opinion, this includes not only correct technical handling, but also correct handling afterwards towards the passengers. Ryanair may have taken its full technical responsibily; it has failed to take responsibilty toward its paying passengers. Just for your information: the passengers have not received any information from Ryanair on the incident: there was/is no information on the nature of the problem (we have only information from TV, newspapers and aviation papers, and this information is not consistent), there had been wrong information on the next available flight, there has been no excuse from anybody of Ryanair or on behalf of Ryanair for all the fears, the injury, the delays and the extra costs that we have faced.
Indeed there has been no communication with Ryanair at all after the incident, not even a small message by email.
For BobClaes, the story and discussion on the incident will be over soon. I expect that for most passengers it will never end, surely als long as Ryanair remains silent or keeps saying 'no comment'.
PS:
The magazine Air Safety Week of May 3, gives the following information on the incident, so again another story:
DATE/SITE: 29 April Charleroi, Belgium
AIRCRAFT & REGN: 737 of Ryanair
CIRCUMSTANCES: Dublin bound flt re-landed and evac'd after an engine failure after t/off.
DEATH & INJURY: Nil /120 pax
PRELIMINARY ANALYSIS2 Imagery at www.iasa.com.au/030504.htm: Similar incident at Nantes on Tues 27th Apr 04 with 97 pax.
It seems that these messages imply that a passenger of Ryanair should not complaint too much, because the ticket was cheap.
I think that safety is not for sale. A passenger of any airliner must be able to expect that the safety standards are met. Safety includes correct handling of a safety incident as well. And in my opinion, this includes not only correct technical handling, but also correct handling afterwards towards the passengers. Ryanair may have taken its full technical responsibily; it has failed to take responsibilty toward its paying passengers. Just for your information: the passengers have not received any information from Ryanair on the incident: there was/is no information on the nature of the problem (we have only information from TV, newspapers and aviation papers, and this information is not consistent), there had been wrong information on the next available flight, there has been no excuse from anybody of Ryanair or on behalf of Ryanair for all the fears, the injury, the delays and the extra costs that we have faced.
Indeed there has been no communication with Ryanair at all after the incident, not even a small message by email.
For BobClaes, the story and discussion on the incident will be over soon. I expect that for most passengers it will never end, surely als long as Ryanair remains silent or keeps saying 'no comment'.
PS:
The magazine Air Safety Week of May 3, gives the following information on the incident, so again another story:
DATE/SITE: 29 April Charleroi, Belgium
AIRCRAFT & REGN: 737 of Ryanair
CIRCUMSTANCES: Dublin bound flt re-landed and evac'd after an engine failure after t/off.
DEATH & INJURY: Nil /120 pax
PRELIMINARY ANALYSIS2 Imagery at www.iasa.com.au/030504.htm: Similar incident at Nantes on Tues 27th Apr 04 with 97 pax.
So, derry, what happened to you after the incident? When were you eventually able to fly to DUB, and from where? What extra costs did you incur? Did you complain to Mr Ryanair?
Last edited by sn26567 on 10 May 2004, 17:47, edited 1 time in total.
André
ex Sabena #26567
ex Sabena #26567
Thanks for all this detailed information derry.
I'm happy to see that Ryanair did the correct technical handling, and that the crew acted with professionalism. But on the other hand I'm not really surprised to see that Ryanair, didn't tell anything to its passangers. From what I see they just treat their customers like :censored: , and just care about their money. AND that's really bad.
But unless people (like you and me) stop flying FR, they will continue to be that popular.
Remember, Low cost, doesn't mean bad customer service 
Greetz
Chris
I'm happy to see that Ryanair did the correct technical handling, and that the crew acted with professionalism. But on the other hand I'm not really surprised to see that Ryanair, didn't tell anything to its passangers. From what I see they just treat their customers like :censored: , and just care about their money. AND that's really bad.
But unless people (like you and me) stop flying FR, they will continue to be that popular.
Remember, Low cost, doesn't mean bad customer service Greetz
Chris
Sorry for the delay....
Was the take-off normal?
The take off was not normal...I was sitting on the seat 13 next to the right wing. When the pilot "closed" the flaps one got blocked and the other one broken (or a part of it). Suddenly we were not going higher any more but flying horizontally....I knew that there was a problem. The plane was extremely old....737-200
When did the pilot decide to return to CRL and to land?
After 5 minutes of so after taking off. Then the crew said we were going back to CLR and we were flying for about 15 minutes before the crew said that the landing was going to be an emergency one. Then the pilot said 7 minutes to land and finally 3 and then we landed.
What was the emergency landing procedure for pax? (Face on the knees? ...)
They asked to put the head between the knees and to take off the glasses. Then while landing they just said brace....all the time.....I got very very stressed with this brace all the time...
How the the flight attendants handle the emergency?
According to me not very professional. They never asked to take off the shoes. Moreover one blonde girl (crew) was about to cry.
Was the landing smooth?
Very rough....The pilot just used the landing gear and the engines to break. No flaps-slats. You also know that max. a normal landing is done at 120nods....this one was about 200nods....
Why did the pilot decide to use the slides?
No idea.
Were the flight attendants efficient in installing the slides?
I didn´t use them....
How long did the evacuation take? (less or more than the maximum 90 seconds allowed?)
My evacuation is the "hot" point of the whole stuff. My nearest exit was the one of the wing...I came out from there and behind me were the firemen trying to control the fire in th engine...I am only 160cm...I saw myself on the wing asking for help to the firemen....they just asked me to jump...but none of them came to help me....A nice danish guy run to me and forced me to jump....I was lucky he caught me...
How did one passenger get wounded on the knee?
No idea
What happened after the evacuation? Could you eventually catch another flight to your destination? When?
No info. They just drove us to a hangar....They just gave us water and then after two hours or so they told us we would be driven to Liege. We arrived in Dublin at 4am local time....With no apologize no news....
The take off was not normal...I was sitting on the seat 13 next to the right wing. When the pilot "closed" the flaps one got blocked and the other one broken (or a part of it). Suddenly we were not going higher any more but flying horizontally....I knew that there was a problem. The plane was extremely old....737-200
When did the pilot decide to return to CRL and to land?
After 5 minutes of so after taking off. Then the crew said we were going back to CLR and we were flying for about 15 minutes before the crew said that the landing was going to be an emergency one. Then the pilot said 7 minutes to land and finally 3 and then we landed.
What was the emergency landing procedure for pax? (Face on the knees? ...)
They asked to put the head between the knees and to take off the glasses. Then while landing they just said brace....all the time.....I got very very stressed with this brace all the time...
How the the flight attendants handle the emergency?
According to me not very professional. They never asked to take off the shoes. Moreover one blonde girl (crew) was about to cry.
Was the landing smooth?
Very rough....The pilot just used the landing gear and the engines to break. No flaps-slats. You also know that max. a normal landing is done at 120nods....this one was about 200nods....
Why did the pilot decide to use the slides?
No idea.
Were the flight attendants efficient in installing the slides?
I didn´t use them....
How long did the evacuation take? (less or more than the maximum 90 seconds allowed?)
My evacuation is the "hot" point of the whole stuff. My nearest exit was the one of the wing...I came out from there and behind me were the firemen trying to control the fire in th engine...I am only 160cm...I saw myself on the wing asking for help to the firemen....they just asked me to jump...but none of them came to help me....A nice danish guy run to me and forced me to jump....I was lucky he caught me...
How did one passenger get wounded on the knee?
No idea
What happened after the evacuation? Could you eventually catch another flight to your destination? When?
No info. They just drove us to a hangar....They just gave us water and then after two hours or so they told us we would be driven to Liege. We arrived in Dublin at 4am local time....With no apologize no news....
Teach its staff ! What staff ? Who work's for Ryanair at CRL, a Benelux sales manager, and who else ? NOBODY 
.
You know how I think about Ryanair
and I regret what happened there, its just not nice that your being dumped in an airport without any news / help after an emergency landing.
But, people just like to play the victim after something happens.
And doesn't "everybody" know what Ryanair stands for, and especially what to expect ?.
Everybody does, but we are to proud to say that cheapness took over when we booked a flight with Ryanair !
.
On top we are proud and tell family and friends that we booked a trip for 99 cent + tax
.
To bad so sad, now get over yourself
.You know how I think about Ryanair
and I regret what happened there, its just not nice that your being dumped in an airport without any news / help after an emergency landing.But, people just like to play the victim after something happens.
And doesn't "everybody" know what Ryanair stands for, and especially what to expect ?.
Everybody does, but we are to proud to say that cheapness took over when we booked a flight with Ryanair !
. On top we are proud and tell family and friends that we booked a trip for 99 cent + tax
.To bad so sad, now get over yourself