Connection missed BRU-FRA-VNO

[stevenc]

Try again, tell them that you know the rules, that late arrival of the incoming aircraft, for whatever reason, is not extraordinary and that you are entitled to the €250 compensation.
If that doesn't work, contact one of the many claiming agencies. They will take 25% + tax.

[Passenger]

Try again, tell them that you know the rules, that late arrival of the incoming aircraft, for whatever reason, is not extraordinary and that you are entitled to the €250 compensation.
If that doesn't work, contact one of the many claiming agencies. They will take 25% + tax.

Absolutely not. The reason really matters. If the late arrival of the incoming flight was indeed caused by "Air Traffic Flow Management restrictions", as Lufthansa states, it is extraordinary circumstance indeed. Thus no 250 € indemnity.

261/2004: Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft on a particular day gives rise to a long delay, an overnight delay, or the cancellation of one or more flights by that aircraft, even though all reasonable measures had been taken by the air carrier concerned to avoid the delays or cancellations.

I will reply later to the LH statement: facts proof otherwise, as André already stated before.

[webstermc]

Thanks passenger. I'm curious about your reply to the LH statement