VTM Telefacts 24th Sept: "Ryanair's tricks"

[Passenger]

For those not working for Ryanair or for airports where Ryanair operates: the reason why some people here persist to defend the rules is because they get bonuses for every surcharge they can cash in:

http://www.dailymail.co.uk/news/article ... ettes.html

[shockcooling]

That is why I use the "Print to PDF" function in Chrome everytime I check-in on the Ryanair website. I put the PDF on my desktop or a USB stick I take with me until after the traveldate and then I can print it as many times as I like until the gate closes!

Wow! Just wonder how many people on 1 random flight even know what Chrome means, by looking at them last time in Oporto (because I could really look at them), I can't believe half of them would
What I saw there was amazing, just the proof of what Ryanair is able to do with their passengers, I guess you can almost describe them as a dictatorship ('autocratic governments also tend to let their people live by strictly adhered rules, no?)
Those poor passengers were all standing outside like poor sheep (lucklily in good weather), waiting to leave their small fenced waiting-zone to board an aircraft, from which we saw the previous crew left already and in the meantime for about 20 mins nobody was even around it before the next crew arrived, only after 10 mins those pax could board... Who dictates those people to stand there for such a long time? In the meantime they can indeed find that poor sucker with a heavier bag than allowed. Or the person whose handluggage was just fine when he checked in, but miraculously got bigger passing the gate...
In the real world you live by the rules, and yes sean1982 (great year btw ), we all try to live by them, but there are always rules and rules when violated, which you can for example appeal or even go to court if you wish. The best example is speeding, you drove too fast, yes, but still you have a % margin for camera errors, you get your fine, but you can still appeal, and so on. There are probably hundreds of examples like this. But go to Iran or Saudi and you can forget about it, similar to Ryanair's dirty tricks.

And I'm not interested in another anti-Ryanair documentary, this is pure VTM entertainment!

[Inquirer]

Sorry Inquirer, but that is simply not true ... there is a "reprint boarding pass" option on the website where you can reprint your boarding pass at all times!

On http://www.ryanair.com/en/questions/i-h ... ing-passes I read this:
...the boarding pass can be reprinted up to 2 hours before the scheduled flight departure time.
which is something completely different than 'at all times', sir.

To (re)print a boarding pass, ryanair always redirects to a website iso simply sending checked in passengers a pdf file with a hardcopy of the boarding pass itself, because that way they can keep full control over (re-)issuing and effectively can and will prevent passengers from (re)printing their own boarding pass shortly before departure.
Seriously, if they can sent 3 (or more) mails with the general conditions like you repeatedly mention in their defence, surely they can also send a simple pdf with the boarding pass, can't they, so just what exactly do you think they are doing, other than to make sure X amount of people arrive at the gate without boarding pass?

As to the fee itself for a (re)issuing within 2 hours of departure:
Passengers who arrive at the airport who have lost/forgotten their printed online boarding passes will be required to pay a Boarding Card Re-Issue Fee in order to receive a new boarding pass at the airport.

On http://www.ryanair.com/ie/terms-and-con ... ableoffees,
the above mentioned fee is shown to be €70 as somebody already mentioned here correctly and looking at that table of fees, that seems 'cheap' even because somehow in the UK, the standard fee for the very same re-issued boarding pass suddenly becomes £70 even.

If it would really just be about wanting to avoid all the extra work as often claimed, they could simply stop blocking people from re-printing boarding passes themselves less than 2 hours prior to departure just as there is no limitation prior to that moment either, so this is one very good example of a fee which sole purpuse is to generate X amount of money annually and for which there's no valid excuse whatsoever, sorry.

I don't have any problem with a pay-for-what-you-use policy in se and generally I don't sit with those who constantly bash ryanair as several business choices of theirs are required to operate successfully at the lower end of market as they do, but on this particular issue, I strongly feel extortionary fees like these should rightfully be banned indeed and swiftly.

[flightlover]

Not saying anything about ryanair using tricks. But just to make a point; Has everyone on this forum ever read all rules and disclaimers regarding this forum?
Or for those who like to read a few pages; has anyone ever read all rules regarding the use of facebook, skype, outloook, ....

But we all sign up to those services stating we read all terms and conditions applicable to those services and fully agree with them.
When do we find out about the negative side of doing so? When it's too late.

Btw: If it should not be obvious; I'm against complete books with terms and conditions on using a service of any kind. Or do you think it's normal to be reading days on end about what rules, a certain service, really lays down on you?

[Dr. Strangelove]

Or do you think it's normal to be reading days on end about what rules, a certain service, really lays down on you?

[sean1982]

For those not working for Ryanair or for airports where Ryanair operates: the reason why some people here persist to defend the rules is because they get bonuses for every surcharge they can cash in:

http://www.dailymail.co.uk/news/article ... ettes.html

In your dreams, hahaha. Great source: the daily mail Instead of argueing again you polarize! Mature ... Again.

Shockcooling, the boarding process is what it is .... That's why it is low cost. With a 25 min turnaround there needs to be some way of getting the passengers ready for boarding. That doesnt cost any money though, and the airports with an outside waiting area are usually warm places. Im not a fan personally but that's how it is. Charging for oversized Bags is essential to make the boarding process as smooth as possible again. The Max allowed standard "just" fits in the overheadlockers. Anything bigger then that will not fit, so cabin crew need to remove it, dispatcher needs to tag it, loadsheet needs to be changed .... If you need to do this for say 20 bags ... It takes a lot of time.

Inquirer, I stand to be corrected about the 2 hours. But .... At the moment you check in online the website will prompt you to print or save the document, then you will also receive 2 emails. 1 to again remind you to print or save your boarding pass, remind you off check in times and what travel documents are needed and another one to remind you off bagage limitations. Both titled: Avoid extra charges

3 days before departure you will receive them AGAIN.

If you still didnt check in at that point you will receive ANOTHER one 1 day before departure.

If you then fail to show in the airport with a boarding pass, then 70€ is a stupidity charge.

[cnc]

stupidity charge... you never lost some kind of paper along the way? you would wonder if we are in 1950 or in 2013... why do we even use computers and DCS systems in aviation heh?
same thing with changing your name because of a typo... its 30sec of work in the DCS system

[Passenger]

If you don't like the message, shoot the messenger. I'm not familiar with the British tabloids, but I have no reason to believe that the story from The Daily Mail is false, surely not when the newspaper publishes a quote from someone within Ryanair: "...Ryanair admits that it ‘incentivises ground service providers at many of the airports it serves to levy correct excess baggage charges for any baggage that exceeds Ryanair’s published baggage allowances’... Staff get £1 per item of hand luggage judged too big or heavy for a flight, according to the GMB union which represents check-in staff at Stansted employed by the Swissport agency. The figure was confirmed by former Ryanair employees..."

And we're not talking here about surcharges for a trolley of 20 kgs (for which check-in indeed is correct): even pax with a small handbag of 12 kg cause a bonus for some.

[sean1982]

no, I have never lost any of my travelling documents or passport or wallet or whatsoever. I take care of things that are important! And the name change fee is there because in the past travel agencies were buying up tickets at bottom prices and then resell them at a higher price and phone up Ryanair for a name change which was free at that point. It caused to company to lose out on a lot of money .... the good have to pay for the bad ... as usual

[sean1982]

If you don't like the message, shoot the messenger. I'm not familiar with the British tabloids, but I have no reason to believe that the story from The Daily Mail is false, surely not when the newspaper publishes a quote from someone within Ryanair: "...Ryanair admits that it ‘incentivises ground service providers at many of the airports it serves to levy correct excess baggage charges for any baggage that exceeds Ryanair’s published baggage allowances’... Staff get £1 per item of hand luggage judged too big or heavy for a flight, according to the GMB union which represents check-in staff at Stansted employed by the Swissport agency. The figure was confirmed by former Ryanair employees..."

And we're not talking here about surcharges for a trolley of 20 kgs (for which check-in indeed is correct): even pax with a small handbag of 12 kg cause a bonus for some.

yeah, and if not the tabloids then the unions There is no incentive scheme at the airport ... and 12 kg is not "a small cabin bag" if you need to fit 189 in a 737

[OO-ITR]

Well if Ryanair has no tricks then one might consider this tv show as one hell of publicity on how to use Ryanair

[Passenger]

Short interview with Cathérine Moerkerke, program maker:
http://nieuws.vtm.be/binnenland/61446-r ... n-goedkoop

O'Leary : the 70 UKP/EUR for the forgotten boarding pass is to cover our infrastructure cost at airports

VTM : if so, it could be reduced to 12 Euro, because just this one surcharge is good for 28 mio Euro

[teddybAIR]

That is why I use the "Print to PDF" function in Chrome everytime I check-in on the Ryanair website. I put the PDF on my desktop or a USB stick I take with me until after the traveldate and then I can print it as many times as I like until the gate closes!

Probably the most constructive post of this entire thread! Thx epsilon!

[fcw]

Short interview with Cathérine Moerkerke, program maker:
http://nieuws.vtm.be/binnenland/61446-r ... n-goedkoop

O'Leary : the 70 UKP/EUR for the forgotten boarding pass is to cover our infrastructure cost at airports

VTM : if so, it could be reduced to 12 Euro, because just this one surcharge is good for 28 mio Euro

You missunderstood Passenger: It was a just a question: "why not eg. 12€"

Another interesting quote from the journalist: "Mole has a very smal office (she called it a box) and drinks coffee in platic cups"
Maybe the Calimero CEO's who are crying for a "level playing field" can take an example.

[shockcooling]

Another interesting quote from the journalist: "Mole has a very smal office (she called it a box) and drinks coffee in platic cups"
Maybe the Calimero CEO's who are crying for a "level playing field" can take an example.

Regarding your last remark, I tend to disagree, in fact I find it a very silly remark, one of many against the company you love so much. As she didn't ask the same question to my own 'calimero ceo', why should you imply he has to take example? Probably not nice!


http://www.theguardian.com/business/201 ... e-employee

[sean1982]

Difference is that this CEO actually makes the company some money. I don't see any reason at all to call fcw "a prick" ... if I would've have done that the post would have been deleted allready

[sean1982]

Well .... That was a joke

[fcw]

A big storm in a tiny glass of water if you ask me!

[fcw]

Another interesting quote from the journalist: "Mole has a very smal office (she called it a box) and drinks coffee in platic cups"
Maybe the Calimero CEO's who are crying for a "level playing field" can take an example.

Regarding your last remark, I tend to disagree, in fact I find it a very silly remark, one of many against the company you love so much. As she didn't ask the same question to my own 'calimero ceo', why should you imply he has to take example? Probably not nice, but you're acting like a pr*ck every time

I think you didn't understand my message.
The CEO of Europe's biggest airline is working in a tiny office, makes his own coffee and drinks it plastic cups, I call this an example. Low cost from top to bottom, simples.
Why do you call it " a silly remark, one of so many"
I am impressed by the fact that the boss doesn't show off, although he could eaily do it.

[Didymus]

During the interview, Michael O'Leary kept saying that the 70 EUR for boarding pass printing (in most cases) goes directly to the handling agent although we just had witnessed that the 'undercover' passenger had to print the ticket himself in Charleroi. The journalist didn't really go into that, which is a pity.

Apart from that, the documentary didn't prove the supposedly evil nature of Ryanair at all.