Airlines vs Passengers: 5 Recent Incidents That Have Resulte

[theaviationwriter]

I thought you guys might like this post! Over the past month, I’ve been reading a lot of stories in the media about airlines being sued by their passengers. Some of the stories are pretty understandable, while others left me scratching my head!

I thought it would be interesting to look at five recent examples, which I've listed below. Click here to read more about each example:

http://www.theaviationwriter.com/2013/0 ... ngers.html

1) Passenger Sues Virgin America Over Soda Spat

2) Qantas Sued By Aboriginal Passengers

3) US Airways Sued By First-Class Passengers

4) Air Canada Sued By French-Speaking Couple

5) Southwest Airlines Sued By Overweight Man

[earthman]

1) Virgin does seem a bit unaccomodating in this case. And calling the cops for improper bathroom use? What??

2) This one is not really newsworthy.

3) Always easy to use the discrimination card. The airline has a strict dress code for passengers using airline employee free ride cards. Apparently nobody told them.

4) Does Belgium have such regulations too?

5) Do obese people even fit through the overwing emergency exits?

[theaviationwriter]

That's the weird thing about point three... an airline employee didn't following the company rules and then decides to sue his own employer. Sounds like such a weird move?

[jan_olieslagers]

Title is most confusing: it ought to read "Passengers vs. Airlines" - or what did I miss?

[sn26567]

4) Does Belgium have such regulations too?

Apparently not. The airlines in Belgium are private companies and the use of languages is free between private companies and their customers.

However, all Belgian airlines require from their staff in contact with the public to be at least trilingual (EN FR NL).

For communications to the passengers on a flight, Brussels Airlines will use NL FR EN in outbound flights and FR NL EN in inbound flights. Thomas Cook and Jetairfly will use FR and NL (I'm not sure in which order).

[theaviationwriter]

Jan, thanks for pointing that out, I have changed the title on the blog... can I hire you as my sub editor?

Title is most confusing: it ought to read "Passengers vs. Airlines" - or what did I miss?

[earthman]

That's the weird thing about point three... an airline employee didn't following the company rules and then decides to sue his own employer. Sounds like such a weird move?

It would appear they were not airline employees, but were using airline employee buddy cards. It would be the duty of the airline employee granting these people use of his buddy card to instruct them about the dress code.

[theaviationwriter]

Aaahhh, that makes a bit more sense.... but still, if they understand the rule now, they should drop the case.

It would appear they were not airline employees, but were using airline employee buddy cards. It would be the duty of the airline employee granting these people use of his buddy card to instruct them about the dress code.