Furious Ryanair passengers refuse to leave plane at Liege

[cathay belgium]

Nevitha,

I'm sorry and I'm not.
I do generalise the French way of behaviour and I'm not sorry because a lot of French people do and did
the same with us 'Flemish speaking' people. ( Had one experience too much this year,I'm sorry )
I won't hijack this topic again for French-Flemish action and reactions..
so you may swich the French way in the Russian way...

But; the way the pax react was and is way out of line, pilots and crew did their job as they believed
was the best within their borders..
I can react on FR also.. but pax DO know what they might expect after all these years with FR but they are
all just way to creapy to spend a penny more on a decent airline.. ( crew and pilots are also top with FR-
they were one of the MOST friendly I had..,altough I like travelling with FR for daytrips ,travel with family and child will for 80percent with full service airliners booked way in front for cheap fares ..).
You get what you pay for.. always.. and NO the pax DID know what will happend IF..
Now the time is there the react like this... NO PITY FROM ME.. ( eigen schuld dikke bult).

CX-B

[cathay belgium]

Hi,

A captain should not let his company dictate his actions. He must take financial and commercial factors into consideration but the safe completion of a flight, from boarding to de-boarding, and the safety and security of both the aircraft and its occupants should be his priority at all times.

Welcome in the REAL WORLD NCB,
Pax and bird were in LGG -SAFE,company spend less money in LGG than in CDG
Pilot wants to keep his job and do DID his job !
What's the problem

Additionally, the captain should not have left the aircraft and even less, the open cockpit unattended. This is a legal and moral responsibility. For instance, if the aircraft would have caught fire, he would have needed to assist the evacuation and coordinate with rescue personnel.

Pilot was hijact and treated by pax,firemen on stand by..

-Closing the toilet off is a sign that shows that the cabin crew was expecting a long lasting crisis and a clear sign of arrogance, provocation on their part.

Make the crisis a little bit shorter..

-They have failed to provide assistance to the crew, to maintain the security of the aircraft and its occupants. If the captain requests the assistance, the police must provide such assistance. The arrogance of the crew probably made the police officers get on the passenger's side. The territorial chit-chat no longer applies from the moment that the captain grants security personnel access to the aircraft.

Arrogance, think the police did know they were on foreign grounds, making this an international accident,
maybe the police weren't that much informed and as long there were no injuries they want to keep
away of the commitee P and Belgian law/politics.. and they also wanted to keep their jobs

The passengers have given the crew the same disrespect that they were given in the first place. Nowadays, it's the only way of getting your due justice back. Getting justice through the justice system takes time and money.

Did I REALLY READ THIS
NO COMMENT

Sean, I think that your friends have had a bad day. Nevertheless, they have created the tension that escalated into this incident and only them are to blame for this. The other flights ended up fine probably because the crew was less arrogant and more helpful.

I think the pax were a bunch of real idiots,sitting and stealing the plane ..
Maybe you can't choose sides when we don't have the whole story, but reading they were there for more than 4
h in a dark plane without WC,full of anger and behaving badly,treating the crew ..
advantage crew..

Did pax go off the plane or did ALL the pax stayed in there?

No matter how little they pay, they are your customer and deserve to be treated as such.

Offcourse ,but in the real...
You get what you pay for..

Finally, it must be admitted that Ryanair cabin crew are often arrogant. I'm sure that they are all great people but it's the company's way of working that makes them so arrogant when on duty. Ultimately, it's their own choice to accept such jobs and the passenger must not be expected to understand.

DID you ever flown FR ?
I did, and I'm complety not okay with your opinion..
They were often better than ..
Crew were always very friendly to me !
It's their own choice ? I talked a girl/Flight Attendant from BGY working for FR, she earned good money,
3x the amount she had with MALEV, she left her family from Hungary and lived now in Bergamo,
flying around europe to get a better life in Italy than in her home country.
Okay maybe working conditions are better at SN,AF,KL,LH,BA,.. but this is our REAL world.
She was happy ,is happy with FR and not all can work with the better companies..
So if it was her own choice .. think again.. Y/N
It's the customer own choice to pay a penny ,have a cheap flight with friendly crew but if something happens.
don't blame the crew,FR but be less Scottish ( no offend , I love whiskey - ok/ 'gierig in Dutch') and pay a penny more..
I fly FR ( for fun ) with this risk in mind..

but hey this is just IMHO..

CX-B

[Acid-drop]

some of you have strange explanations
most of the time, the simplest scenario is the best one :

yes LGG is often chosen as a diversion airport, it's cheap to land, cheap for fuel, open 24/7 and always willing to welcome new planes.
For 3 of the 4 div last night, no problems.
So obviously, here's what happen :
A small group of uneducated/retard pax insulted and spited (yes, spited, confirmed by LGG spokesman) on the crew, and managed to involve 90 peoples to stay in the plane.
The reaction of the crew is easy : they see they cannot do anything, it's not their job to do anything anyway, they are far from home and want to sleep like anybody else. they leave the case to belgian police and airport authorities.

And yes, it's the airport that organised the coaches.
About the insutls against flemish, allow me to be very doubtfull : French people barely know belgium has 2 languages, and they certainely not know what is a flamand for the vast majority of them. And who is flemish in an irish plane from Fez to Paris on walloon soil anyway ?

[sean1982]

@ cathay: thanks for being sensible

@NCB: If you find this innocent behaviour, i feel sad for the kind of morals you uphold. in the world where I come from it's the pax who will have to go to court, not visa versa. My colleagues have not at all been arrogant as they were not even allowed to speak or "je te frappe sur ta geule". They were spat on, pushed an threatened to be beaten up or worse. tHAT'S why they had to leave the aircraft. Toilets were NOT locked. Busses were organised by lgg airport but on the request of ryr occ. If you have a problem with my employer: fine, but if you accuse my colleagues of being arrogant and the cause of this, I cannot accept that. Ypu don't know what happened there, so don't invent stories!!!

l highinthesky: we have plastic seals instead off padlocks. They are more secure because you vcan immediatley see that they have been tampered with, but are easily breakable.

@acid: my friend is flemish and was chief cabin. Apparently some pax in France know about our political problems :-s most pax were morrocan btw

[liege-bierset]

Without being cynical:
Fez is not typically a touristic destination but more an entry for people visiting family in Morroco. Not willing to put all of them in the same bag...by far.But the story about innocent passengers and arrogant crew is juste amazing, not to say more. :sick:

[regi]

Well yeah, we all got a bit excited here. But nothing really happened.
Just a thiny question:
can somebody tell us who ( not a name but the function ) declared the airplane to be hijacked ?

• the media
  the captain
  ground crew
  airport police
  federal police
  flight attendant
  passengers
  ...
  ?

[sean1982]

There is only one person who can do that and that is the captain, in case he gets incapacitated, it's the next one int the chain of command, that's the F/O, etc....

[regi]

Without being cynical:
Fez is not typically a touristic destination but more an entry for people visiting family in Morroco. Not willing to put all of them in the same bag...by far.But the story about innocent passengers and arrogant crew is juste amazing, not to say more. :sick:

This is a sensitive subject. I have seen several times a heated situation at Brussels airport when the flights of a specific North-African country was delayed. ( with 1 full hour !) . This was with the flag carrier of that country.
We have to be very careful about this subject. And if the moderator stops us here I do understand.

[sean1982]

Without being cynical:
Fez is not typically a touristic destination but more an entry for people visiting family in Morroco. Not willing to put all of them in the same bag...by far.But the story about innocent passengers and arrogant crew is juste amazing, not to say more. :sick:

This is a sensitive subject. I have seen several times a heated situation at Brussels airport when the flights of a specific North-African country was delayed. ( with 1 full hour !) . This was with the flag carrier of that country.
We have to be very careful about this subject. And if the moderator stops us here I do understand.

Yes but true, not so long ago 2 off my colleagues were beaten by pax because their plane landed in Agadir instead of Marrakech due to high winds

[regi]

Without being cynical:
Fez is not typically a touristic destination but more an entry for people visiting family in Morroco. Not willing to put all of them in the same bag...by far.But the story about innocent passengers and arrogant crew is juste amazing, not to say more. :sick:

This is a sensitive subject. I have seen several times a heated situation at Brussels airport when the flights of a specific North-African country was delayed. ( with 1 full hour !) . This was with the flag carrier of that country.
We have to be very careful about this subject. And if the moderator stops us here I do understand.

Yes but true, not so long ago 2 off my colleagues were beaten by pax because their plane landed in Agadir instead of Marrakech due to high winds

And those passengers were apprehended by police ?

[sean1982]

No, In morrocco they get a tap on their shoulder from the police

[fretn]

I think it's fairly easy to state that that's what you get when you fill a plane with Morrocan people (north african temperament), Ryanair is the cheapest to fly over there so I can imagine you can find every type of person on that plane. Furthermore those people don't fly a lot, combine it with the fact that most have been travelling for 10+ hours and there's the reason for their anger.

This post is not racist in any way, and I do not want to be labelled as one.

[regi]

No, In morrocco they get a tap on their shoulder from the police

So same attitude as the Belgian police ?

[earthman]

The spitting, death threats, etc, sound all too familiar: this is the typical behaviour of part of the Moroccan community in .nl. Just open up any random Dutch newspaper, and you'll read how once again Moroccans threatened ambulance medics who did not treat their stabbed 'friend' quick enough (or slow enough, if it wasn't their friend), firemen who dared to try to put out the burning car which they just set ablaze, police who unfairly chase two of them on a scooter after they ran over someone's grandpa on a pedestrian crossing, etc. All of this has something to do with 'culture' and 'respect'.

I don't think I have to remind anyone about how much worse all this is in the French banlieues.

I'm sure the Ryanair crew did not handle this as well as they could, but what the passengers did was excessive to say the least.

As to whether it was a hijacking, I think it definitely was: some of the passengers refuse to follow directions from the crew, and threaten with violence and demand that the plane be flown to a different destination. Last time I checked, that's a hijacking.

[Acid-drop]

some very nice updates
http://www.leparisien.fr/oise-60/ryanai ... 154484.php

Au départ, la compagnie low-cost n’y est pour rien : le roi du Maroc, Mohammed VI, de passage à Fès, aucun avion n’a eu l’autorisation d’y atterrir. L’avion censé ramener les passagers en France a donc été contraint d’attendre à Tanger. «Il devait décoller à 16h15, on est parti à 19 heures, raconte Sanaa. On a tout de suite demandé si on atterrissait à Beauvais, personne ne nous a répondu.»

Also a video:
http://voyages.excite.fr/ryanair-des-pa ... 12522.html

[Nevihta]

Isn't there a sort of "black list" for unruly passengers ?

[sn26567]

Some of the above posts are at the limit of racism. Please refrain from attacking a community in general. Deeds are committed by individuals, not communities.

[sean1982]

As to whether it was a hijacking, I think it definitely was: some of the passengers refuse to follow directions from the crew, and threaten with violence and demand that the plane be flown to a different destination. Last time I checked, that's a hijacking.

Thank you earthman, finally somebody understands

No, In morrocco they get a tap on their shoulder from the police

So same attitude as the Belgian police ?

Regi, I'm not playing your games

[regi]

some very nice updates
http://www.leparisien.fr/oise-60/ryanai ... 154484.php

Au départ, la compagnie low-cost n’y est pour rien : le roi du Maroc, Mohammed VI, de passage à Fès, aucun avion n’a eu l’autorisation d’y atterrir. L’avion censé ramener les passagers en France a donc été contraint d’attendre à Tanger. «Il devait décoller à 16h15, on est parti à 19 heures, raconte Sanaa. On a tout de suite demandé si on atterrissait à Beauvais, personne ne nous a répondu.»

Also a video:
http://voyages.excite.fr/ryanair-des-pa ... 12522.html

Thank you very much for this posting, I was looking for some passenger testimonies.
It is getting clear now: Ryanair left Fès too late to be able to reach Beauvais before closure. Passengers asked relevant questions. An anouncement was made in Spanish ( to passengers flying between Marroc and France. I wonder why the anouncement was not made in Gaelic ( official Irish language ) or Dutch ( wasn't the pilot a Flemish ? )
The article mentions that the pilot declared the airplane to be hijacked. OK, that are his words. In that case he should have allerted the airport authority with very specific and secret warnings. Didn't happen, otherwise we would have seen a lot of arrests.
The passenger in the video also states that "we took the airplane hostage". Her words. But did they? Just by sitting seated ? Hum hum.
And the airport spokesman made clear that it was the airport who took care of the situation. Not Ryanair.
Respect for the customer? Not in MoL his dictionarry.

[sean1982]

some very nice updates
http://www.leparisien.fr/oise-60/ryanai ... 154484.php

Au départ, la compagnie low-cost n’y est pour rien : le roi du Maroc, Mohammed VI, de passage à Fès, aucun avion n’a eu l’autorisation d’y atterrir. L’avion censé ramener les passagers en France a donc été contraint d’attendre à Tanger. «Il devait décoller à 16h15, on est parti à 19 heures, raconte Sanaa. On a tout de suite demandé si on atterrissait à Beauvais, personne ne nous a répondu.»

Also a video:
http://voyages.excite.fr/ryanair-des-pa ... 12522.html

Thank you very much for this posting, I was looking for some passenger testimonies.
It is getting clear now: Ryanair left Fès too late to be able to reach Beauvais before closure. Passengers asked relevant questions. An anouncement was made in Spanish ( to passengers flying between Marroc and France. I wonder why the anouncement was not made in Gaelic ( official Irish language ) or Dutch ( wasn't the pilot a Flemish ? )
The article mentions that the pilot declared the airplane to be hijacked. OK, that are his words. In that case he should have allerted the airport authority with very specific and secret warnings. Didn't happen, otherwise we would have seen a lot of arrests.
The passenger in the video also states that "we took the airplane hostage". Her words. But did they? Just by sitting seated ? Hum hum.
And the airport spokesman made clear that it was the airport who took care of the situation. Not Ryanair.
Respect for the customer? Not in MoL his dictionarry.

Ok, If you think that they just remained seated, you must be completly blind. Ot no, let's call it selective blindness. You only read what you want to read. I'm am not going to make any further comments on this thread or on this forum for that matter as the childish, unfounded, totally ridiculous reactions here by some individuals drag the total quality of theis website down. Get back in your armchair, fire up flightsim and enjoy yourselves. And let the big boys play with the real airplanes!!