BRU airport website restricted viewing due to heavy traffic!

[teddybAIR]

From the above discussion I can only conclude that some people have too much time on their hands to complain about life's smallest inconveniences. Have you ever asked a passenger (not a luchtzak-member, a regular passenger) what he wants to find on an airport website? My best guess is that he wants his flight information and relevant contact data. And guess what: that is exactly what is mentionned on the reduced website.

The very fact that they have a contingency plan with a simplified website proves that they are managing the situation with the resources they have at their disposal. Now, that deserves at least some appreciation as opposed to the endless wining and complaining in this thread!

How bad is it that you can currently not find the job postings on the website? As SN-fan mentionned: their key business is to transport passengers and cargo. Anything facilitating this and justifying priority handling, should be handled first. The rest is cosmetics. I can only conclude that some people on this forum have never worked in an environment where time and resources are limited and don't understand the importance of prioritization.

Which other info besides the relevant contact data or flight information does a passenger really need and are you willing to trade off your websites accessibility for that information?

[Conti764]

arrivals and departures is not what I call necessary info. That is basic info.

And what about some tel. nrs for booking/rebooking info, temporary procedures, alternative solutions, .....

The phone numbers of each airline are up on the website, and some more information about arrangements made by the most important company at the airport: Brussels Airlines... So what else is needed? It seems some people just can't stop complaining because it is Brussels Airport...

[Conti764]

It's your right to no longer answer on this subject.

But again as you clearly don't get my point. The things you say could and will be all true but this has nothing to the with the topic. Namely, BRU airport WEBSITE restricted viewing due to heavy traffic.
According to me, all the necessary info BAC has to provide to passengers are given on their website.
And if you would like to know, I worked as a baggage loader and check-in agent.

Clearly not a good one.......

Luckily you contributed to this topic like an educated person.

Don't bother, it is JOVAN...

[Conti764]

I will post no longer on this subject, but it is clear to me you are not working in close contact with the customers of the airport, be it passenger, staff or airlines.

Your reaction about the platforms doesn't make any sense. BAC says the runways and taxiways have been cleared, but loadingstaff work in kneehight snow and have difficulties handling all the necessary equipment (loaders, belts, trolleys,......) The fuellers have to start sweeping around with a brush to find the fuelpits, the marshallers guide a/c onto the wrong lines with a collision waiting to happen.

There is the reality and there is the reality BAC wants you to see.

Talk to the people on the field, and you will notice lot's of them are almost ashamed to tell they work at the airport, all because BAC acts as a bunch of amateurs.

Good evening.

Now you are starting to discuss about things that have nothing to do with this topic. This topic is about the website of Brussels Airport.

[regi]

I do agree with the bad remarks about the website.
The website of a medium international airport should be able to handle sudden surges of contacts. Because it is active in a world where people sometimes " en massse" want to have information.

I do not call them amateurs. That makes it even worse. It is a professional website , and I am sure that the company who got the contract is well paid for it. But the customer is so profesional that he saves pennies on the server. That is poor service. The passenger has paid for this service indirectly through airport taxes.

Arrivals and departures and the actual forcast is shown. That is it.
I do check airport websites quite regularly to see where to park an at which cost, which car rental and hotel accomodation companies are active at the airport, where I will be picked up, which airlines are flying from that airport and so on. ( Luckely enough I don't need to check job vacancies )

[JOVAN]

I do agree with the bad remarks about the website.
The website of a medium international airport should be able to handle sudden surges of contacts. Because it is active in a world where people sometimes " en massse" want to have information.

I do not call them amateurs. That makes it even worse. It is a professional website , and I am sure that the company who got the contract is well paid for it. But the customer is so profesional that he saves pennies on the server. That is poor service. The passenger has paid for this service indirectly through airport taxes.

Indeed, BRU is expensive, service and communication is poor.
Therefore BRU loses more PAX then its competitors.

This are facts.

High Price, Poor Product: does not work.

[JOVAN]

Brussels Airport Website not accessible at all.
How much worse can it get ?

[teddybAIR]

It is still online...if you type the correct URL offcourse

[Atlantis]

The webside is still showing some news and only arrivals and departings. After a week, besides the severe winter conditions are over, its very urgent that they put their full webside available.

[flightlover]

My bet: on the first of januari the site wil be up again in its full version. Because I think they hire a server with a TO SMALL monthly data transfer limit. Yes, to small due to heavy traffic after the snow. but still, data transfer limits aren't that expensive to explain the downsized site.

[airtrotter]

maybe they are just re-designing their website and at new year they will reveal it to the public

[sdbelgium]

Full access website is back online.

[Acid-drop]

My bet: on the first of januari the site wil be up again in its full version. Because I think they hire a server with a TO SMALL monthly data transfer limit. Yes, to small due to heavy traffic after the snow. but still, data transfer limits aren't that expensive to explain the downsized site.

For those interested by the IT PoV ...
It's almost never a bandwidth problem, unless they rent some really cheap stuff, which is unlikely.
But every server, even if they are many, have a limitation due to the live generation of the pages from a language like PHP/ASP/JSP. If the server is at 100%, everything could be blocked or extremely slow which is worse than giving a limited version of the website.
Now, as it's not the first time and as it was expectable, they should be prepared for something like that.
A 16 year old geek with a home made linux server at home is capable of better than that.

[pilot A320]

Breaking news

Egypt Air B777 Diversion to Athens

Flight No.MS985, SU-GBL, B777 performing flight CAI-JFK with 293 pax and 15 crew onboard, diverted to Athens due to an oil leakage from engine No. 2.
The aircraft landed safely today at 12:31pm on runway 21L with engine no.2 shut down,I will never fly with them at all,I think there maintenance is very bad,do they fly to Brussels Airport too

[sdbelgium]

Yes, MS flies to BRU: 5 times a week. Mon/Tue/Thu/Fri from CAI and Sun from LXR.

[pilot A320]

Breaking news

Egypt Air B777 Diversion to Athens

Flight No.MS985, SU-GBL, B777 performing flight CAI-JFK with 293 pax and 15 crew onboard, diverted to Athens due to an oil leakage from engine No. 2.
The aircraft landed safely today at 12:31pm on runway 21L with engine no.2 shut down,I will never fly with them at all,I think there maintenance is very bad,do they fly to Brussels Airport too

Hi Guy's what in the Hell is Going on with that Airline!!?,that is not a jok no more,I can't belive it no more (what Star Alliance member is that),where is the European Commission's from all that

Incident: Egypt Air B738 near Athens on Jan 1st 2010, engine shut down in flight
By Simon Hradecky, created Friday, Jan 1st 2010 19:43Z, last updated Friday, Jan 1st 2010 20:06Z

An Egypt Air Boeing 737-800, registration SU-GDA performing flight MS-731 from Cairo (Egypt) to Berlin Schoenefeld (Germany) with exactly 100 passengers, was enroute at FL360 about 130nm southeast of Athens (Greece), when the crew declared emergency reporting they had to shut their left hand engine (CFM56) down. The airplane drifted down and diverted to Athens, where the airplane landed safely on runway 21L about 30 minutes later.

A replacement Boeing 737-800 registration SU-GDE was dispatched to Athens and is estimated to reach Berlin as flight MS-1731 with a delay of 8.5 hours.

take a look at:

http://avherald.com/h?article=425193cd&opt=0

[sn26567]

The Brussels Airport website is again on its "reduced" mode due to the extreme winter weather conditions. But it appears that not many flights have been cancelled or delayed. The snow was not as high as expected initially.

Furthermore, it appears that most cancellations are due to the situation at the destination airport.