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Try again, tell them that you know the rules, that late arrival of the incoming aircraft, for whatever reason, is not extraordinary and that you are entitled to the €250 compensation.
If that doesn't work, contact one of the many claiming agencies. They will take 25% + tax.

IS it true that the military atc in Melsbroek could take over (part of) the duties of Belgocontrol? Or do they also rely on Belgocontrol?
There is no Melsbroek ATC. The military hangars are in Melsbroek, whilst the civil terminal is in Zaventem, but they both use the same runways and airspace of ...

IS it true that the military atc in Melsbroek could take over (part of) the duties of Belgocontrol? Or do they also rely on Belgocontrol?

As Hainan will claim bad weather, no compensation other than hotel + food + alternative transport is due.
Agree on bad decision to divert to ZRH + bad information = big failure. Write them a firm letter stating the facts and how you feel about this. Maybe you get an answer.

re the Air India flights: I understand they moved the planes to BOM, that's where they carry out mayor maintenance...

JAF727 BRU/MBA Flight for Sunday 5 of August 2012 21:30 has been delayed until Monday 12:20. Seems like OO-TUC has been playing up again, causing a chain of delays...