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Hi Duke,

I'm very sorry to read this and I sincerely apologize for the inconvenience caused during your flight with us. We do our utmost to limit last minute seat changes as much as possible, but unfortunately we have no other choice in certain cases. The communication to our passengers is one of ...

Does anyone know why the SN2720 GVA-BRU is cancelled? It doesn't even show on brussels airport or brussels airline website?? And to top it all off, there is no one representing Bru.Air at GVA for rebooking?

Dear Sean,

We are very sorry about the cancellation of your flight.
The cancellation ...

Hi,

Please allow me to intervene and explain better why Africa-NYC and reverse are not bookable online.
Since a few days we are experiencing a technical issue on the Brussels Airlines website, which makes it impossible for the combination Africa-New York to be looked up or booked. This is an error ...

Why is it I always get an error message whenever I try to add my frequent flyer number to an existing booking on the Brussels Airlines website? It was impossible to do this a few weeks ago, and it still hasn't been fixed. I'm trying to add the number for another flight next week, but when I fill in ...

I agree that the Brussels Airlines website needs to be improved. I always have issues when looking for flights which originate from an airport other than Brussels (e.g. Dakar - Brussels), from the homepage it never gives me the pop down to select the 2 airports. This results in an error and directs ...

Whilst you are at it, here is a complaint recently logged on a travellers site (translated from French):

Quote
I want to warn those who want to book a plane ticket on the Brussels Airlines website.
For several months I do a simulation to find the best flights (departure within three months), and ...

Hi dna,

I work for Brussels Airlines.
Thanks for reporting that issue. I'm going to check with our webteam what is wrong. I'll get back to you as soon as I have an answer.
We apologize for the inconvenience.
Shall I add your frequent flyer number manually to your booking in the meantime?
If you ...

Dear SmilingBoy,

The baby bassinet fixation in business class will be in front of the middle double seat/first row, above the ottoman.

We hope to welcome you and your family on board our JFK flight soon!

Should you have any other questions about your reservation or your flight, you can also ...