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I do accept and understand your frustration. But in these days of computers, I think ( read: I hope :roll: ) that statistics will show the benefit of all those systems. Not only for the companies. Also for the passengers:
Less overbookings, own choices, speed ( if everything goes OK ...

Last week I was booked on a flight to Gothenburg with SN. I went - as I always do - to BRU airport to check-in at the counters. But I was refused to check-in at the counters and had to go to the self check-in machines. But as I had not printed the e-ticket, I didn't had the booking reference and ...

Below you can find the answer of SAS regarding my question for compensation after the cancellation of my BRU-CPH flight.

We refer to your e-mail of 27 April concerning the cancellation of our Copenhagen Brussels flight SK594 of 23 April and regret very much the inconvenience you were caused.

We ...

I should have been on the 23/04 SK594 10:40 flight between Brussels and Copenhagen. But, in the middle of the night, I received a text message stating my flight was cancelled. As no alternatives were offered, I called SAS headquarters in Copenhagen (as the Brussels office has been permanently closed ...