Kuwait Airways official website http://www.kuwaitairways.com has attained the award and 'Shield for E- Government Websites for the Year 2014', as well as the certificate of 'Golden Distinction for Structural Creativity' in the category of 'Public & Service Institutions'. The recognition was attained during the activities of the Fifth Session of the 'Shield in Arab E- Government Award' which is granted by the Academy of Excellence Awards in the Arab region, based in Dubai - United Arab Emirates, and under the supervision of the Economic & Social Commission for Western Asia (ESCWA), which is affiliated with the United Nations. The event was held at Al Bustan Rotana Hotel on 3rd June 2014, in the presence of the Director of Information Technology- Abdulmunim Abdulsalam as representative of Kuwait Airways.
In a statement to the press, Kuwait Airways Chairperson/ Managing Director- Mrs. Rasha Abdulaziz Al-Roumi stated that the technological achievement at the level of international and regional establishments was an honor for staff of the national carrier as well as a great recognition. She pointed out that Kuwait Airways website was assessed by specialized committees for proficiency and creative elements. Kuwait Airways had possessed the technical and commercial characteristics that enabled it to win the certificate of 'Golden Distinction'.
Mrs. Rasha Al-Roumi added that the Management was delighted on winning the award as it was a platform for displaying the distinct features of the official Kuwait Airways website in terms of rendering numerous services to its clients. It also represents a permanent endeavor to upgrade all services, particularly those related to the domain of technology and technical services related to the air-transport industry. She emphasized that among the most important goals of Kuwait Airways was to connect the technology of the internet and E-trade to fulfil the marketing and operational goals.
Mrs. Al-Roumi explained that attaining the strategic award places enormous responsibility and pushes Kuwait Airways to work further towards development and constant change so as to stay abreast with the era of rapid advancements in technology systems. As such, the website constitutes an important channel by providing reservations, then direct issuance of E-tickets, and array of services that include the distinct services of Maraheb, Oasis Club Frequent Flyer program, in addition to Holiday programs which include tickets, hotels, car rental and other travel information that interest passengers.
It is worth mentioning that the award of 'Shield of Arab E- Government' is a recognition for the efforts of member states in the Arab League, relating to electronic sites and social networks as being the best available tool to communicate directly with the public. It is aimed at enhancing principles of responsiveness, transparency, and bridging the gap between various types of government institutions and citizens without barriers.