Ryanair cancels 2,100 flights in Sep-Oct 2017, and 18,000 more in Nov 2017-Mar 2018

[luchtzak]

Anyway, it will be a costly joke: 2000 cancelled flights, with a load factor of 95% of 189 seats, at 250 € compensation per passenger, you can calculate yourself, that means 89,775,000 euros! Ryanair said on its website that all cancellations will be treated with respect to EU261/2004.

So if I understand well they pay on top of the reimbursement ,250 € per passengers plus all the reservation....?

You will have to claim.

[lumumba]

Anyway, it will be a costly joke: 2000 cancelled flights, with a load factor of 95% of 189 seats, at 250 € compensation per passenger, you can calculate yourself, that means 89,775,000 euros! Ryanair said on its website that all cancellations will be treated with respect to EU261/2004.

So if I understand well they pay on top of the reimbursement ,250 € per passengers plus all the reservation....?

You will have to claim.

And how do you have to do that?

[sn26567]

So if I understand well they pay on top of the reimbursement ,250 € per passengers plus all the reservation....?

You will have to claim.

And how do you have to do that?

Through the Ryanair website.

[lumumba]

You will have to claim.

And how do you have to do that?

Through the Ryanair website.

Ok Thx very much...
But that's easy so everybody will do it!

[Passenger]

So if I understand well they pay on top of the reimbursement ,250 € per passengers plus all the reservation....?

They have to pay it, but they won't pay it unless ordered by court (that's Ryanairs' company policy for the indemnity as per 261/2004).

And how do you have to do that?

With a normal, decent airline: you send them a mail with attachment all proofs (like PNR or resa nr and boarding pass), and you give them your bank number account.

With Ryanair, you have to join other victims in a joined court cases. No worries: it's easy: somebody else will do that for you, on a percentage basis. So go shopping first: there are about 5-10 incasso firms that operate in the Benelux, and they all operate on the no cure no pay principe. So you don't have to pay them if they fail to get something from Ryanair. So just look on their websites how much commission they keep for themselves: that varies from 20% to 30%. So from the 250 Euro, you will get 175-200 on your bank account.

However, these incasso firms only deal with the EU 261 2004 indemnity, not other "civil damage". So if you have more damage, like hotel costs or car rental, maybe it's better to become member with Test-Aankoop / Test-Achats. They will also sue Ryanair, and they will also demand reimbursement of these costs. I think that will be a court case based on the civil principle "you brake, you pay". It's something like "everyone is responsible for the damage one causes..." And in this case, Ryanair could have and should have advised you much earlier about the cancellation. "Bad faith", a civil judge will rule.

[sn26567]

There is a special page on the Ryanair website to claim the compensation: https://eu261expenseclaim.ryanair.com/

I agree that it is not easy to find it on the website, but then Ryanair also says on this page devoted to the
current cancellations (https://www.ryanair.com/ie/en/useful-in ... ellations7) that "We understand that flight cancellations may cause distress and we will accommodate your option of choice wherever possible, while complying with EU Regulation 261/2004."

[lumumba]

There is a special page on the Ryanair website to claim the compensation: https://eu261expenseclaim.ryanair.com/

I agree that it is not easy to find it on the website, but then Ryanair also says on this page devoted to the
current cancellations (https://www.ryanair.com/ie/en/useful-in ... ellations7) that "We understand that flight cancellations may cause distress and we will accommodate your option of choice wherever possible, while complying with EU Regulation 261/2004."

So this will be enough or do I have to handle like Passenger is proposing.....
Thx in advance...

[Passenger]

Anyway, it will be a costly joke: 2000 cancelled flights, with a load factor of 95% of 189 seats, at 250 € compensation per passenger, you can calculate yourself, that means 89,775,000 euros! Ryanair said on its website that all cancellations will be treated with respect to EU261/2004.

There is a special page on the Ryanair website to claim the compensation:
https://eu261expenseclaim.ryanair.com/
I agree that it is not easy to find it on the website, but then Ryanair also says on this page devoted to the
current cancellations (https://www.ryanair.com/ie/en/useful-in ... ellations7) that "We understand that flight cancellations may cause distress and we will accommodate your option of choice wherever possible, while complying with EU Regulation 261/2004."

Sure. That's what they say: "we will comply to 261/2004". And they do offer the choice between a rerouting or a refund. But there it ends. No assistance is offered. And more important: what about the indemnity (250-400-600) from 261/2004? No word about that. Will Ryanair regard the cancellations as an internal company error, forcing them to pay indemnities to every single passenger? Or will they regard the cancellations as "caused by extraodinary circumstances", thus waiving the payment of an indemnity? If you read their first press release about these cancellations, they already use "extraordinary circumstances" several times:

"... ATC capacity delays and strikes, weather disruptions and the impact of increased holiday allocations to pilots and cabin crew as the airline moves to allocate annual leave during a 9 month transition period (April to December 2017) to move the airline’s holiday year (currently April to March) to a calendar year (Jan to Dec) from 1st January 2018 onwards....

... Ryanair ... has a backlog of crew leave which must be allocated before 31st Dec 2017 in order to switch to a calendar leave year (as required by the IAA) from 1st Jan 2018 onwards...

... These tighter crewing numbers and the impact of ATC capacity restrictions in the UK, Germany and Spain, as well as French ATC strikes and adverse weather (thunderstorms) have given rise to significant delays in recent weeks..."

http://corporate.ryanair.com/news/ryana ... nctuality/

And the best proof of all that Ryanair will not pay out the indemnity: they don't mention "indemnity" in their address to the passengers in the above press release: "...Customers will be contacted directly about this small number of cancellations and offered alternative flights or full refunds..."

(edited -> typo error)

[lumumba]

Is there a site where you can find the list of cancelled flights?

[DIBO]

As a former dumped&abandoned Ryanair customer, the last thing that I want, is to defend them... but I think they provide a means for compensation claims:
If your flight has been cancelled or delayed more than 3 hours (on arrival) and is caused by reasons within the control of Ryanair you may be entitled to compensation, click here for more information and click here to submit your compensation claim

[OO-ITR]

like they say in Dutch : de maskers vallen af

[Passenger]

Long article in Dutch:
http://www.gva.be/cnt/dmf20170917_03077 ... op-bedankt

Summary in English: Ryanair has qualified itself as an unreliable and even unsafe airline: "Zit je dan met een piloot in het vliegtuig die doodmoe is?" - are you sitting in aircraft with a pilot who is dog-tired?

[nordikcam]

Tomorrow monday 56 FR flight cancelled !
Tuesday 55 flights !

[MM3620]

Any information available yet as to what Charleroi flights are canceled exactly? Flying to Warschau-Modelin tommorowmorning.

[sean1982]

Long article in Dutch:
http://www.gva.be/cnt/dmf20170917_03077 ... op-bedankt

Summary in English: Ryanair has qualified itself as an unreliable and even unsafe airline: "Zit je dan met een piloot in het vliegtuig die doodmoe is?" - are you sitting in aircraft with a pilot who is dog-tired?

Unreliable yes, unsafe .. no, not taking measures would have been unsafe. The word isn't even mentioned in the whole article

[Passenger]

Long article in Dutch:
http://www.gva.be/cnt/dmf20170917_03077 ... op-bedankt

Summary in English: Ryanair has qualified itself as an unreliable and even unsafe airline: "Zit je dan met een piloot in het vliegtuig die doodmoe is?" - are you sitting in aircraft with a pilot who is dog-tired?

Unreliable yes, unsafe .. no, not taking measures would have been unsafe. The word isn't even mentioned in the whole article

It's worse then 'not even mentioned" by image specialist Paul Moers: it's described. Repeat: he says "Are you sitting in an aircraft with a dog-tired pilot"? Of course it is your right to disregard that as related to safety. But I see it as a direct accusion of "unsafe airline at this moment".

Full text of that paragraph:

Volstrekt onbetrouwbaar imago.
De problematiek is desastreus voor het imago van Ryanair, dat “toch al niet al te best” is, zegt imagodeskundige Paul Moers tegen Metronieuws. “Dit is rampzalig. Stakingen in Frankrijk kun je niet veel aan doen, maar voor de rest is dit natuurlijk mismanagement eerste klas”, aldus Moers. “Dat verhaal met die vakantiedagen is een ziekelijk teken. Zit je dan met een piloot in het vliegtuig die doodmoe is? Dat is al heel negatief. Dat je dan ook nog de gore moed hebt om te durven zeggen het gaat ‘maar’ om 285.000 mensen… daar zakt echt mijn broek vanaf”, vervolgt hij. “De manier waarop Ryanair dit brengt naar de pers en de consument is volkomen mislukt. Hiermee zeggen ze eigenlijk: Ryanair is een volstrekt onbetrouwbare maatschappij.”

Free translation:
https://translate.google.com/

[Passenger]

https://www.youtube.com/watch?v=cS1Ny8scFRU

[sn26567]

Any information available yet as to what Charleroi flights are canceled exactly? Flying to Warschau-Modelin tommorowmorning.

The list of cancelled flights from 16th to 20th of September is available here: https://www.ryanair.com/ie/en/useful-in ... ellations7

Tomorrow only a Dublin-Brussels-Dublin rotation is affected by a cancellation in Belgium. You will be able to fly to Warsaw

[Passenger]

End of the week and the weekend - the worst ever for Ryanair probably: one catastrophe, one disaster.

And Monday will probably start with more bad news for the shareholders, when the stock exchanges open.

[sean1982]

Long article in Dutch:
http://www.gva.be/cnt/dmf20170917_03077 ... op-bedankt

Summary in English: Ryanair has qualified itself as an unreliable and even unsafe airline: "Zit je dan met een piloot in het vliegtuig die doodmoe is?" - are you sitting in aircraft with a pilot who is dog-tired?

Unreliable yes, unsafe .. no, not taking measures would have been unsafe. The word isn't even mentioned in the whole article

It's worse then 'not even mentioned" by image specialist Paul Moers: it's described. Repeat: he says "Are you sitting in an aircraft with a dog-tired pilot"? Of course it is your right to disregard that as related to safety. But I see it as a direct accusion of "unsafe airline at this moment".

Full text of that paragraph:

Volstrekt onbetrouwbaar imago.
De problematiek is desastreus voor het imago van Ryanair, dat “toch al niet al te best” is, zegt imagodeskundige Paul Moers tegen Metronieuws. “Dit is rampzalig. Stakingen in Frankrijk kun je niet veel aan doen, maar voor de rest is dit natuurlijk mismanagement eerste klas”, aldus Moers. “Dat verhaal met die vakantiedagen is een ziekelijk teken. Zit je dan met een piloot in het vliegtuig die doodmoe is? Dat is al heel negatief. Dat je dan ook nog de gore moed hebt om te durven zeggen het gaat ‘maar’ om 285.000 mensen… daar zakt echt mijn broek vanaf”, vervolgt hij. “De manier waarop Ryanair dit brengt naar de pers en de consument is volkomen mislukt. Hiermee zeggen ze eigenlijk: Ryanair is een volstrekt onbetrouwbare maatschappij.”

Free translation:
https://translate.google.com/

As a marketing specialist he knows his field, that's why he is not making any statements towards the safety of the airline. You are, no surprises there, wasn't it a criminal offence for making false statements? I remember reading that somewhere