KLM UK??
BA has (except the aircrafts from Manx I believe) a 3-3.
Frederic
BRU-FRA-BRU with LH (27-28 Nov 03)
Also flew LH several times , never was really satisfied by the service
Sometimes flying LH feels like travelling on a cattle train! All being packed onto each other, even in C-class. On other airlines only 4 out of 6 seats are used in C-cleass, but with LH sevral times I was sitting 6 abreast in a 737, in the C-class! Especially on the flight to Frankfurt
Because of the number of C-pax, the Y pax were never served a snack during that flight, not even a drink! I know the flight is short from Bru-Fra, meaning high workload, but why not have 1 cabin member more on these flights?
Anyway LH has a kind of monopoly, especially since the bancrupsy of SN.. but I rather not fly LH! Sorry to say!
Sometimes flying LH feels like travelling on a cattle train! All being packed onto each other, even in C-class. On other airlines only 4 out of 6 seats are used in C-cleass, but with LH sevral times I was sitting 6 abreast in a 737, in the C-class! Especially on the flight to Frankfurt
Because of the number of C-pax, the Y pax were never served a snack during that flight, not even a drink! I know the flight is short from Bru-Fra, meaning high workload, but why not have 1 cabin member more on these flights?
Anyway LH has a kind of monopoly, especially since the bancrupsy of SN.. but I rather not fly LH! Sorry to say!
I'm sorry BArt if I was wrongthe food-service is based upon the scheduled flighttime, if you do a 1 hour flight you will not get the same service as if you do a 3 hour flight in most of the cases. Before the flight the pilots announce the flighttime depending on routing, winds, etc... and that's the time (sometimes less) you have to take into account to do your service. That you say that pilots don't fly quickly so you can do your service is not a good opinion, I also can't imagine that in the middle of the flight you go to the pilots and ask to reduce speed because you still need to give coffee to 20 passengers And besides that: the longer you fly the more expensive it becomes (in most cases)
But one thing is sure, my dad was on a flight which mad BRU-FRA in only 30-35 minutes.No problemo, give me one or two days and I'll have the answerAnyone to complete the list? Chris Avro?
Ciao
Chris
8)
Hello André,
and what you have forgotten to mention,
LH staff is mostly THAT SLOW. I had some flights with them WITH enough cabin staff on the plane (2 for a CRJ) and a flight time over one hour and the stopped catering 3 rows before the airplan ends (because landing expected in ten minutes) and no - the flights was NOT early !
Jumbolino.
and what you have forgotten to mention,
LH staff is mostly THAT SLOW. I had some flights with them WITH enough cabin staff on the plane (2 for a CRJ) and a flight time over one hour and the stopped catering 3 rows before the airplan ends (because landing expected in ten minutes) and no - the flights was NOT early !
Jumbolino.
If I would have been one of the pax, that hasn't got the service, I would have written a letter to LH to complain. It's unfair to give to all passengers a free drink and maybe a snack, except for those sitting in the last 3 rows.Jumbolino wrote:and what you have forgotten to mention,
LH staff is mostly THAT SLOW. I had some flights with them WITH enough cabin staff on the plane (2 for a CRJ) and a flight time over one hour and the stopped catering 3 rows before the airplan ends (because landing expected in ten minutes) and no - the flights was NOT early !
Shame on you LH
Ciao
Chris
Chris,Avro wrote:If I would have been one of the pax, that hasn't got the service, I would have written a letter to LH to complain. It's unfair to give to all passengers a free drink and maybe a snack, except for those sitting in the last 3 rows.
I DID write to LH to complain about:
1) The number of seats per row in an Avro;
2) The small number of f/a for the number of pax;
3) The late service.
They could not care less! They did not even acknowledge receipt of my mail.
André
ex Sabena #26567
ex Sabena #26567
After a new look to LH's website (after Frederic gave me a hint), I decided to send them the new following complaint via their website:
And now, wait and see...Dear Sirs,
Having flown the Avro RJ85 with several companies, I am very disappointed at the fact that you squeeze 6 seats abreast in aircraft that was initially built with only 5 seats abreast. The RJ85, as its names suggests, is ideally suited for 85 passengers, not 93 like in the LH configuration. SN Brussels Airlines even gives more comfort with only 82 seats.
Your seat density makes the flight very uncomfortable, especially with regard to shoulder space.
In addition, on the above fully booked flight, there were only 2 stewardesses, which meant that the snacks and drinks were served to the last rows' passengers at the very end of the flight, compelling them to drink very fast!
I hope you can address these problems in the near future.
Sincerely,
André
ex Sabena #26567
ex Sabena #26567
-
Comet
- Posts: 6481
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You obviously didn't write to the right people! Forget Customer "Service" departments and online questionnaires, write to the head of the company if you want something sorted. Works every time. See this thread on how to complain to big bosses and get the desired results https://www.aviation24.be/postt9661.htmlsn26567 wrote: I DID write to LH to complain about:
1) The number of seats per row in an Avro;
2) The small number of f/a for the number of pax;
3) The late service.
They could not care less! They did not even acknowledge receipt of my mail.
Sabena and Sobelair - gone but never forgotten.
Louise
Louise