Ryanair today (12 Oct) released its September customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 92% of over 54,000 flights arriving on-time
- Less than 1 complaint per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 9.5m customers in September with 92% of our 54,000 flights arriving on-time as we continued to improve our customer experience. All Ryanair customers can now also book their flights even earlier on our improved website and app with mobile boarding passes, carry a free small 2nd carry-on bag, enjoy allocated seats, avail of our Family Extra and Business Plus services, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares – with much more to come.”
| September | 2014 | 2015 |
| On-time flights | 90% | 92% |
| Complaints per 1,000 pax | 0.51 | 0.71 |
| Bag complaints per 1,000 pax | 0.47 | 0.56 |
| Complaints answered within 7 days | 99% | 99% |
