Ryanair today (9 Dec) released its November customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 92% of over 44,000 flights arriving on-time
- 1 complaint per 1,250 customers
- Less than 1 bag complaint per 2,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 7.7m customers in November with 92% of our 44,000 flights arriving on-time as we continued to improve our customer experience. Ryanair customers can now look forward to more service enhancements, as we continue Year 2 of our AGB programme, which includes our new car hire service, new website, new app, new cabin interiors, new crew uniforms, and improved inflight menus, as Ryanair continues to deliver so much more than just the lowest fares in Europe.”
| November | 2014 | 2015 |
| On-time flights | 91% | 92% |
| Complaints per 1,000 pax | 0.70 | 1.25 |
| Bag complaints per 2,000 pax | 0.44 | 0.48 |
| Complaints answered within 7 days | 99% | 99% |
09 Dec 2015
