Ryanair today (13 Feb) released its January customer statistics which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 88% of over 38,000 flights arriving on-time (down slightly due to weather)
- Less than 1 complaint per 1,000 passengers
- Less than 1 bag complaint per 1,000 passengers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 5.9m customers in January with 88% of our 38,000 flights arriving on-time as we continued to improve our customer experience. All Ryanair customers may now bring a small second bag on board, make faster bookings and register their details on our easier to use website and brand new app, travel with mobile boarding passes, enjoy “quiet flights” and allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every one of our markets.”
| December | 2014 | 2015 |
| On-time flights | 92% | 88% |
| Complaints per 1,000 pax | 0.68 | 0.78 |
| Bag complaints per 1,000 pax | 0.43 | 0.56 |
| Complaints answered within 7 days | 99% | 99% |
