airberlin scored again top marks for its crew friendliness in 2015. In the regular passenger surveys, an average of around 90 percent of those surveyed rated the airberlin crew as friendly. The survey results were particularly high for airberlin Business Class, which received 95% positive reviews. In Business Class, one senior cabin crew member and two flight attendants take special care of the well-being and individual comfort of the max. 19 passengers. Already during cabin crew training, friendliness plays a key role at airberlin.
Faten Suleiman, who has trained airberlin cabin crews for nine years, said: “Cordial service is part of the DNA of airberlin. Right from the selection of our flight attendants, we are looking for people with a friendly appearance and high service-orientation. Our service training is designed to sensitise our new colleagues to the needs of passengers on board. Certainly, a strong sense of empathy is the best way to make our guests feel comfortable on board.”
